At a Glance
- Tasks: Join our team to support patients with administrative tasks and phone communications.
- Company: Be part of the East of England Community Health and Care NHS Trust.
- Benefits: Flexible part-time hours, supportive team environment, and valuable experience in healthcare.
- Other info: Opportunity for career growth in a dynamic healthcare setting.
- Why this job: Make a real difference in patients' lives while developing your admin skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 29903 - 36549 £ per year.
An exciting opportunity has arisen to join the Central Booking Administration team on a Part Time, Fixed Term basis as Maternity Leave cover. This role would suit a people person with excellent administrative skills who is keen to use them to help patients navigate a number of healthcare services, provided by Norfolk Community Health and Care NHS Trust.
Working as part of a friendly and supportive team you will make and answer phone calls and process administrative tasks with a high level of accuracy to provide the best possible service to our patients and clinical colleagues. To communicate with patients using telephony systems and to provide comprehensive and pro-active administrative support; ensuring that all administrative processes and tasks are undertaken efficiently, effectively and to a high standard, contributing to the smooth running of Central Booking.
This role will involve being multiskilled across the services that are supported by Central Booking, ensuring that all services are supported during the operating times of 07:30 to 17:00, Monday to Friday.
Key Responsibilities:
- Carry out and prioritise a variety of administrative and clerical duties and undertake other general office duties, which will include using a range of software programmes including SystmOne and RingCentral to produce, maintain and distribute documents/correspondence.
- Photocopying, scanning, emailing, distributing, filing and organising letters, reports and other documents.
- Setting up and maintaining comprehensive, confidential records and filing systems.
- Opening, date-stamping, sorting and distributing incoming mail.
- Using a variety of systems to book appointments, manage clinician ledgers and be aware of clinicians' annual leave.
- Handle telephone calls into the service from members of the public and health professionals confidently and appropriately.
- Communicate with patients and clients at an appropriate level providing clear information and guidance.
- Receive and process referrals into the service, which may be urgent.
- Email out invites to patients for clinic group sessions.
- Be responsible for the efficient use of office equipment and supplies.
- Input onto various databases and systems within the required timescales and deadlines.
- Report maintenance, cleaning, health and safety and other site issues in line with current procedures.
- Provide training and support to colleagues including new starters, temporary staff and apprentices when required.
- Monitor and report sickness absence and annual leave.
- Provide cover in other departments, including Reception, during periods of absence.
It is the post holder’s responsibility to ensure that they have undertaken all mandatory training, in line with Trust policies and procedures.
Central Booking Administrator | East of England Community Health and Care NHS Trust in Norwich employer: Allscreens Nationwide Ltd
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StudySmarter Expert Advice🤫
We think this is how you could land Central Booking Administrator | East of England Community Health and Care NHS Trust in Norwich
✨Dive into Professional Networks
Check out local professional associations in health sciences. They often host networking events where you can meet people already working in the field and may even hear about part-time opportunities before they’re advertised!
✨Tap into Your University’s Career Services
If you’re still studying or recently graduated, don’t forget to make the most of your university’s career services. They frequently post part-time openings and may even know of some tailored for health sciences students.
✨Volunteer for Extra Experience
Consider volunteering at healthcare facilities or community health organisations. It’s a great way to gain relevant experience, build your network, and may lead directly to part-time job offers. Plus, it looks fantastic on your CV!
✨Search for Local Job Boards
Keep an eye on local job boards and websites specific to healthcare administration in your area. Sites filled with local job openings can offer part-time positions that might fly under the radar but could be perfect for you to jump into!
We think you need these skills to ace Central Booking Administrator | East of England Community Health and Care NHS Trust in Norwich
Some tips for your application 🫡
Tailor Your CV to the Health Sciences Field:When you're applying for a part-time role in health sciences administration at Allscreens Nationwide Ltd, make sure your CV highlights relevant experience in the healthcare sector. Include any internships or volunteer work in health settings, and showcase skills like organisation, communication, and familiarity with healthcare regulations. This will help us see how you fit into the team right from the get-go!
Highlight Your Administrative Skills:In the health sciences arena, administrative skills are crucial. Make sure to showcase experiences where you managed schedules, maintained records, or supported healthcare professionals in their tasks. Be specific about the tools and tools or software you’ve used, as this can set you apart from other candidates.
Emphasise Your Learning Mindset:For a part-time role like this, we’re looking for someone eager to learn and grow. Your cover letter is the perfect place to express your motivation for getting into health sciences administration. Share your career goals and what excites you about this field—passion often makes a lasting impression!
Apply Through Our Website!:Don't forget to complete your application through our website. It’s the easiest way for us to track your application and ensures you get all the relevant updates. Plus, we’ve streamlined the process to make it as smooth as possible—you've got this!
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Show Off Your Organisation Skills
In health sciences administration, being organised is key! Be ready to discuss how you manage multiple tasks and prioritise your work. Maybe share a story from your past where you successfully managed a heavy workload or improved a process – it’ll show how you can handle the part-time role effectively at Allscreens Nationwide Ltd.
✨Brush Up on Relevant Software
You’ll likely be using specific health administration software, so get familiar with tools like Electronic Health Records (EHR) systems or practice management software. If you’ve had experience with any of these, be sure to highlight that during your interview, it’ll set you apart from other candidates.
✨Display Your Flexibility and Availability
Since this is a part-time role, be prepared to discuss your availability and how you plan to manage your time effectively. It’s crucial for employers to see that you're flexible and can fit into their schedule – be proactive in demonstrating your readiness to adapt to their needs at Allscreens Nationwide Ltd.
✨Highlight Your Passion for Healthcare
Express your genuine interest in health sciences and how you want to contribute to the wellbeing of the community. Sharing a personal story or motivation that led you to apply for this specific role at Allscreens Nationwide Ltd can really resonate with interviewers and show your commitment to the field.
