At a Glance
- Tasks: Provide exceptional customer service and support to Italian-speaking clients.
- Company: Join a growing company focused on enhancing customer experiences.
- Benefits: Competitive salary, flexible work-from-home options, and a supportive team environment.
- Other info: Dynamic role with opportunities for professional growth and development.
- Why this job: Make a real impact by helping customers and driving digital strategies.
- Qualifications: Fluent in Italian with at least 2 years of customer service experience.
The predicted salary is between 32000 - 32000 £ per year.
Location: Northampton (Must be able to commute to the office)
Contract Role
Working Pattern:
- Monday to Thursday: 7:00 AM - 4:00 PM (In-office, 4 days)
- Friday: 7:00 AM - 2:00 PM (Work from home)
Salary: Up to £32,000 per annum (Depending on Experience)
Start Date: ASAP
About the Role
Due to our client's continued business expansion, we are looking for a dedicated Customer Experience Representative fluent in Italian to provide potential and existing customers with exceptional service. You will play a key role in identifying customer needs, responding to queries, and collaborating with internal departments to optimise customer service, build brand awareness, and drive our new digital strategy.
Key Responsibilities
- Developing new sales opportunities using outbound emails, calls, and lead follow-ups.
- Explaining and demonstrating the functions and features of products and services.
- Managing the complete sales process from initial lead to final customer conversion.
- Providing accurate quotes and pricing to customers.
- Collaborating with marketing and sales teams to enhance customer service and brand awareness.
- Aligning customer experience strategies with marketing initiatives and updating customers on new product features.
- Identifying customer needs and taking proactive steps to maintain positive brand experiences.
- Responding to customer queries in a timely and effective manner via phone, email, social media, and online chat.
Requirements
- Language: Fluent in Italian (written and spoken).
- Location: Able to commute to the Northampton office regularly (4 days in-office, Fridays work-from-home).
- At least 2 years of experience in a customer experience, customer support, or sales role.
- Excellent customer service skills with superb verbal communication and active listening.
- Proven experience working with telephones and handling high volumes of calls and daily emails.
- Ability to work both independently and collaboratively as part of a team.
- Excellent numeracy skills for accurate and speedy calculation of sales prices, discounts, and percentages.
- Experience in gathering and interpreting customer experience information.
Italian Speaker (Temporary) in Northampton employer: Allscreens Nationwide Ltd
Allscreens Nationwide Ltd is an exceptional employer, offering a supportive and inclusive work culture that prioritises the wellbeing of both employees and the individuals they serve. With a strong focus on professional development, team leaders are encouraged to grow their skills in a dynamic environment while making a meaningful impact in the lives of adults with learning disabilities. Located in Leicester, the company provides a unique opportunity to be part of a dedicated team committed to delivering high-quality, person-centred care.
StudySmarter Expert Advice🤫
We think this is how you could land Italian Speaker (Temporary) in Northampton
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Allscreens Nationwide Ltd.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Allscreens Nationwide Ltd. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Italian Speaker (Temporary) in Northampton
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Allscreens Nationwide Ltd.
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Allscreens Nationwide Ltd's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Allscreens Nationwide Ltd offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
