At a Glance
- Tasks: Lead a dynamic team in a fast-paced retail environment, ensuring excellent customer service.
- Company: Join Tesco, the UK's number one retailer, known for its supportive culture.
- Benefits: Enjoy competitive pay, flexible hours, discounts, and access to wellbeing services.
- Other info: Opportunities for career progression and a diverse, inclusive workplace.
- Why this job: Make a real impact while developing your leadership skills in a vibrant team.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 25020 - 30580 £ per year.
About the role
Availability Window
- Days: Sun 04:00:00 - 13:00:00
- Tue 04:00:00 - 13:00:00
- Wed 04:00:00 - 13:00:00
Our Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location. It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.
The table shows the periods of time in the week we’d like you to be available to work – the availability windows. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you’re available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you.
Customers are at the heart of everything we do. It takes lots of different people to run a store and this is a job for doers, with plenty of variety. It’s a committed role, full of everyday challenges, but that’s one of the things that makes it so exciting. Being a colleague in one of our stores means that you will help to serve our shoppers better every day. You’ll meet great people, learn new things and be part of a specialist, diverse team where everyone is welcome. Whether you are looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you.
You will be responsible for:
- Working in a fast-paced retail environment where no day is the same.
- Taking ownership of activities by coordinating a team to deliver.
- Constantly looking for ways to improve service in your store through on-the-job coaching and feedback.
- Having a great understanding of how your team is performing and delivering practical actions for its improvement by taking a hands-on approach.
- Ensuring your area remains a safe place to work and shop.
You will need:
- To role model giving great, natural customer service ensuring every customer's needs are met.
- To build strong long-lasting relationships with colleagues to create a team spirit, encouraging them to be at their best.
- To be a clear communicator and use a variety of methods to keep the team well informed.
- To be confident in taking the lead as at times you will be in charge.
- To be flexible in the way you think, making decisions efficiently and handling change to ensure everything we do is right for customers and colleagues.
- Energy and drive to deliver beyond expectations and effectively balance priorities, always looking for ideas and opportunities to serve Britain’s shoppers a little better every day.
What’s in it for you:
- Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
- Request flexible working from day one.
- Get 10% off and 15% at payday weekends: save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home.
- Access to free wellbeing services with a range of resources to support your mind, body, and life.
- Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%.
- Benefits to suit you, choose what you use: from discounts and shares to cycle to work schemes.
- Uniform provided and policies to support you for all of life's moments, big and small.
- Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.
About us:
Tesco has become a market leader by doing the little things that really matter for our customers and colleagues. It’s part of what makes Tesco such a great place to work, and we’re proud to have been accredited as one of Britain’s Top Employers again this year. We're the UK's number one retailer and we pride ourselves on offering a great shopping experience. We are passionate about our food, merchandise and services and will always try to get things right for our customers. But did you know we also offer great job opportunities? With stores, distribution centres and offices across the UK, and a vast variety of roles, we are always looking for people who have a hunger to work with customers and colleagues across our exciting business. We believe in treating each other with respect and giving everyone an equal opportunity to get on. It's our people that make the difference every day - helping us make a difference for our customers.
Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date.
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