At a Glance
- Tasks: Lead a team and manage client relationships in the European VAT space.
- Company: Dynamic specialist business focused on VAT compliance and client services.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Make a real impact by enhancing client experiences and driving service excellence.
- Qualifications: Experience in account management and team leadership within VAT compliance.
The predicted salary is between 31950 - 39050 £ per year.
The Opportunity
We are recruiting for a hands-on Client Services Manager to join a growing specialist business operating within the European VAT and compliance space. This is a key leadership role where you will act as the primary point of contact for a portfolio of European clients, ensuring an outstanding customer experience while leading and developing a small, high-performing team. You will play a critical role in driving service excellence, improving processes, and supporting business growth across multiple international jurisdictions.
Key Responsibilities
- Act as the main contact for a portfolio of European VAT clients, delivering a high-quality, responsive service
- Build strong client relationships, ensuring high levels of customer satisfaction and retention
- Lead, manage, and develop a growing team, setting clear expectations and maintaining standards
- Oversee daily workflows, ensuring accuracy, compliance, and timely delivery across multiple jurisdictions
- Resolve client and operational issues with a proactive, solutions-focused approach
- Maintain up-to-date knowledge of European VAT legislation and regulatory changes
- Communicate effectively with clients and internal teams via phone, email, and meetings
- Identify and implement process improvements to enhance efficiency and service delivery
Candidate Profile
- Proven experience in account management within the European VAT / compliance sector
- Demonstrable team leadership and people management experience
- Strong customer focus with a track record of delivering excellent client service
- Confident communicator with the ability to build relationships at all levels
- Highly organised with strong attention to detail
- Ability to work effectively in a fast-paced, deadline-driven environment
- Strong problem-solving skills and a proactive mindset
Personal Attributes
- Positive, confident, and motivating leader
- Commercially aware and results-driven
- Calm under pressure and adaptable to change
- Professional, approachable, and client-focused
Finance Manager in North Ferriby employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
