At a Glance
- Tasks: Lead the Housing Needs and Homelessness service, ensuring compliance and customer-focused support.
- Company: Isle of Wight Council, dedicated to community welfare and housing solutions.
- Benefits: Competitive hourly rate, flexible working options, and a chance to make a real difference.
- Other info: Opportunity for professional growth in a supportive and dynamic environment.
- Why this job: Join a mission-driven team tackling homelessness and supporting vulnerable households.
- Qualifications: Experience in housing services, strong communication skills, and leadership abilities.
The predicted salary is between 19.68 - 19.68 £ per hour.
Job Category: Housing
Location: County Hall, High Street, Newport, Isle of Wight, PO30 1UD, Isle of Wight Council
- Minimum 3 days on site, 2 days remote max
- Job Purpose 1-2 sentences
To lead and manage the delivery of the Councils Housing Needs and Homelessness service, ensuring the authority meets its statutory duties under homelessness and housing legislation, prevents homelessness wherever possible, and provides timely, lawful, and customer-focused services.
The postholder will ensure services are compliant, outcomes-focused, financially sustainable, and aligned with the Councils wider housing and corporate priorities.
Ensure services are accessible, fair, and responsive to the needs of vulnerable households, by promotion of safeguarding, equality, and trauma-informed practice across the service.
Knowledge, Skills and Experience
Role Profile requirements.
Job specific examples.
- Proven ability to influence based on facts and evidence, a range of audiences with differing competence and abilities.
Ability to communicate one to one and with specific client groups.
- Substantial practical experience demonstrating development through a series of progressively more demanding and relevant work roles.
Relevant experience within the service area, working as part of team to meet service standards, targets and deadlines.
- The ability to lead and manage a public facing team of staff developing and maintaining accommodation projects for homeless households, in a political environment and a broad understanding of the public policy issues affecting local government, social housing and social landlords
- Good communication, interpersonal and presentation skills, able to explain technical / legal issues clearly. Proven ability to negotiate with, persuade and influence others.
- The ability to communicate effectively verbally and in writing with customers, legal representatives, advocates, senior managers and members of the Council and other stakeholders on a wide range of complex and sensitive issues
- Commitment to delivering high standards of customer care
- Good ICT skills including use of Microsoft applications and specialist systems.
- Experience of using housing CRM systems
- Authoritative knowledge of the specialist work area and relevant legislation, regulations, processes, systems, procedures and standards.
Good knowledge of other areas of the authority relevant to the service and of wider sector / external influences.
- Extensive knowledge of housing legislation, case law, code of guidance and best practice in order to provide the most comprehensive and effective homelessness prevention and homelessness service.
- A working knowledge of housing law relating to security of tenure, homelessness, and landlord and tenant and the ability to monitor contractual liabilities in relation to the management of accommodation.
- Good planning and organisational skills, with proven ability to prioritise and co-ordinate workload, monitor and evaluate work, to ensure deadlines are achieved.
- The ability to organise work to deadlines and targets and to work effectively under pressure and to work with initiative.
- #J-18808-Ljbffr
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