At a Glance
- Tasks: Lead hotel operations and create unforgettable guest experiences with your vibrant team.
- Company: Join a dynamic hotel brand committed to excellence and inclusivity.
- Benefits: Enjoy special hotel rates, recognition schemes, and wellness activities.
- Other info: Ongoing training and clear career progression opportunities await you.
- Why this job: Make a real impact in hospitality while developing your leadership skills.
- Qualifications: Strong people skills and a passion for delivering exceptional service.
The predicted salary is between 29700 - 36300 £ per year.
The Operations Manager will direct the strategic initiatives and objectives of the hotel, as well as managing day to day operations through the engagement of the team.
All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel.
You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values.
At all times, you will treat others around you with respect, dignity and fairness.
As an Operations Manager, you'll keep the hotel running like clockwork and lead your team to ensure our guests have an incredible experience with us.
Take a deep breath because you'll be stepping into a busy role!
You'll be working alongside the General Manager to oversee operations, ensure every stay is extra special and inspire a vibrant team to exceed our guests' expectations.
We're looking for someone with key people skills, who is great at getting the best out of their team by giving them that get-up-and-go!
As an Operations Manager, you will
- Undertake Duty Manager shifts as required to support the team
- Work alongside the General Manager to devise new ways of moving the Leonardo Hotels brand forward in your hotel
- Support with the delivery of new starter induction and "Guest Care" training, ensuring all team members are offering great hospitality to our brand standards
- Actively monitor recruitment requirements in your hotel to support the operation (and your current team!)
- Have good knowledge of the local area to drive business opportunities for your hotel
- Collaborate with your local HR team to host engaging activities for your team
Some of the perks you could enjoy include
- Special rates on Leonardo Hotel rooms across the UK & Europe
- Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
- Thank You Week: from ice cream trucks to yoga classes and lots in between!
- Ongoing job-related training programmes with clear paths for progression
We're committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are.
Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.
We look after our colleagues just as well as we look after our guests.
Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us.
With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!
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Operations Manager in Newcastle upon Tyne employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Newcastle upon Tyne
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Allscreens Nationwide Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Allscreens Nationwide Ltd
Don't be shy about reaching out to Allscreens Nationwide Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Operations Manager in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Allscreens Nationwide Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
