At a Glance
- Tasks: Support customers and manage accounts while coordinating finance and operations.
- Company: Join a stable international manufacturing and distribution business with a close-knit team.
- Benefits: Enjoy a competitive salary, health benefits, and 20 days annual leave plus bank holidays.
- Other info: Be part of a supportive team with regular social activities and recognition for achievements.
- Why this job: Make a real impact in a collaborative environment with excellent career growth opportunities.
- Qualifications: Experience in customer service or finance administration and strong organisational skills.
The predicted salary is between 30000 - 32000 £ per year.
Sector: Manufacturing / Industrial Products / International Distribution
About the Company
An established and financially secure international manufacturing and distribution business is seeking a Finance & Customer Support Coordinator to join its close-knit team.
Operating across multiple international markets, the business supplies specialist industrial products to customers within manufacturing and food production sectors and has experienced continued growth through increased demand and new customer acquisition.
The organisation offers a stable working environment, strong employee retention and excellent long-term career prospects.
The Role
This is a varied position combining customer support, account coordination, finance administration and operational planning responsibilities.
Working closely with customers, finance and operational teams, you will play a key role in supporting international customer accounts, processing sales orders, coordinating administrative activities and ensuring accurate financial records are maintained.
The role would suit an organised and methodical individual who enjoys working with customers, managing multiple priorities and supporting business operations in a collaborative environment.
Key Responsibilities
- Customer Support & Account Coordination
- Manage customer accounts and provide a high level of customer service.
- Act as a key point of contact for customer enquiries and account-related matters.
- Process customer orders accurately and efficiently.
- Coordinate activities within structured operational cycles to ensure deadlines are met.
- Maintain strong relationships with customers and internal stakeholders.
- Liaise with operational, commercial and finance teams to ensure smooth service delivery.
- Support the preparation of customer documentation, reports and correspondence.
- Monitor customer requirements and resolve queries promptly and professionally.
- Finance & Administration
- Raise and process sales invoices.
- Post and maintain financial records accurately.
- Support account reconciliation activities.
- Assist with credit control and customer account administration.
- Maintain accurate customer and financial records.
- Support reporting and data analysis requirements.
- Work closely with the finance function to ensure all information is accurate and up to date.
- Operational Support
- Coordinate service schedules and administrative workflows.
- Produce and maintain documentation and operational records.
- Support stock, inventory and reporting activities.
- Ensure company systems and databases are updated accurately.
- Assist with cross-functional projects and operational improvements.
Skills & Experience
To be successful in this role, you are likely to have
- Previous experience within customer service, account coordination, sales administration, finance administration or business support.
- Experience processing sales orders and customer invoices.
- Good understanding of invoicing, account administration and reconciliations.
- Strong Microsoft Excel skills, including the ability to work confidently with formulas and data analysis tools.
- Excellent organisational skills and attention to detail.
- Ability to manage multiple priorities within a structured environment.
- Strong communication skills and confidence in dealing with customers and stakeholders.
- A proactive and methodical approach to work.
- Experience using ERP or CRM systems would be advantageous.
- Personal Attributes
- A strong team player.
- Organised, methodical and highly accurate.
- Confident communicating with customers and colleagues.
- Professional, reliable and approachable.
- Customer-focused with strong problem-solving capabilities.
- Comfortable working closely with finance, operations and commercial teams.
- Adaptable and able to manage changing priorities.
- 20 days annual leave plus bank holidays.
- Additional annual leave entitlement awarded for long service.
- Company pension scheme.
- Health and wellbeing benefits.
- Regular team events and social activities.
- Recognition for long service and employee achievements.
- Supportive and collaborative working environment.
- Opportunity to join a financially stable and growing international business.
- #J-18808-Ljbffr
Customer Support Coordinator in Nelson employer: Allscreens Nationwide Ltd
Allscreens Nationwide Ltd is an exceptional employer, offering a supportive and inclusive work culture that prioritises the wellbeing of both employees and the individuals they serve. With a strong focus on professional development, team leaders are encouraged to grow their skills in a dynamic environment while making a meaningful impact in the lives of adults with learning disabilities. Located in Leicester, the company provides a unique opportunity to be part of a dedicated team committed to delivering high-quality, person-centred care.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Coordinator in Nelson
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Allscreens Nationwide Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Allscreens Nationwide Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Coordinator in Nelson
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Allscreens Nationwide Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Allscreens Nationwide Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Allscreens Nationwide Ltd!
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
