At a Glance
- Tasks: Manage properties, support customers, and build community relationships.
- Company: Join Bromford, a leading housing provider focused on community services.
- Benefits: Flexible work style with home visits, competitive salary, and career growth.
- Other info: Dynamic role with opportunities for personal and professional development.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in customer-facing roles and strong communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
Operational base: Bristol and surrounding areas
Contract: Secondment - 6 months initially
Workstyle: Field-based - a mix of customer home visits, working from home and office
Other requirements: Full driving licence and access to a vehicle
Closing Date: Thursday 27 August 2026
About the Role: This is an exciting time as we expand the number of properties we manage. As a neighbourhood coach, you’ll independently manage a patch of homes including new build homes, flats, and some older more traditional properties including flats. Your responsibilities will include ensuring properties are well-maintained, raising awareness of customer responsibilities, and providing coaching and guidance to support our vulnerable customers.
Key Responsibilities:
- Day-to-day tasks involve managing tenancy sign ups, changes, addressing anti-social behaviour, safeguarding, court work and evictions where necessary.
- You’ll have a holistic customer approach, building positive relationships within the local community, to make a meaningful impact on our customers' lives.
- Working closely with our maintenance and lettings teams, and liaising with outsourced property management companies responsible for repairs and fly tipping, you’ll ensure empty homes are allocated efficiently, manage customers’ expectations around repairs, and elevate property maintenance issues where needed.
What We’re Looking For: To succeed in this role, you should genuinely care about people, demonstrate resilience, and have experience managing a busy and varied workload. Self-starters with strong communication skills will thrive, along with those who embrace difficult conversations with empathy and professionalism. This position is subject to an enhanced DBS check. Regular home working is available.
You will be someone who:
- Has experience working in a customer facing role, ideally within housing management
- Strives to achieve performance targets, maximising customer satisfaction
- Is tenacious and resilient – who does what it takes to achieve the right outcome
- Sees the best in people and has the capacity to coach
- Has a reputation for first-rate influencing, negotiating and relationship building skills
- Will be a great ambassador for Bromford
- Has access to a vehicle and a full driving licence.
Your previous experience may be in roles such as housing manager, housing officer, neighbourhood manager or tenancy officer, amongst others. By joining Bromford (part of Bromford Flagship LiveWest), you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship LiveWest Group. Join us to help create communities where people can put down roots, feel secure, and thrive.
For more information, please refer to the full job description attached to this advert. The closing date is Thursday 27 August 2026. Interviews will take place at our Riverside office, Chipping Sodbury.
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