At a Glance
- Tasks: Welcome customers, manage bookings, and ensure smooth workshop operations.
- Company: Reputable independent dealership in Milton Keynes with a supportive culture.
- Benefits: Stable employment, no weekend work, and a chance to grow with the business.
- Other info: Dynamic environment with opportunities for career advancement.
- Why this job: Join during an exciting growth phase and make a real impact on customer satisfaction.
- Qualifications: Experience in automotive customer service and strong communication skills.
The predicted salary is between 31500 - 38500 £ per year.
We are currently seeking an experienced Service Advisor for a well-established and expanding independent dealership in Milton Keynes, Buckinghamshire.
This is an excellent opportunity for a motivated Service Advisor to join a thriving business during a dynamic growth phase.
The successful Service Advisor will play a key role in delivering exceptional customer service and supporting the smooth operation of the workshop.
- Monday to Friday working hours: 8:30am – 5:00pm
- No weekend working, including Saturdays and Sundays
- Stable, long-term employment with a growing service department
- Supportive management team
- Opportunity to join the business during an exciting period of expansion
- Workshop currently booking at least one week in advance, with demand increasing
Duties
- Welcome customers and deliver professional front-of-house service
- Book vehicles into the workshop and manage customer appointments effectively
- Handle customer enquiries in person and over the phone
- Prepare and raise job cards and repair orders
- Provide customers with updates on vehicle repairs and progress
- Liaise closely with Technicians and the Service Manager to ensure efficient workflow
- Prepare invoices and process completed repairs
- Clearly explain repair work and associated costs to customers
- Identify additional work opportunities and gain customer authorisation
- Provide accurate estimates and keep customers informed throughout the process
- Support the Service Manager in day-to-day departmental operations
Requirements
- Previous experience as a Service Advisor, Service Receptionist, or similar automotive customer-facing role
- Strong understanding of vehicle servicing and workshop operations
- Excellent customer service and communication skills
- Proficiency in invoicing, job card creation, and workshop administration
- Well-developed organisational skills with the ability to manage multiple bookings
- Professional and approachable manner
- Attention to detail and accuracy
- Ability to work collaboratively with Technicians and workshop management
- Genuine commitment to delivering outstanding customer service
- Stable employment history with long-term career intentions
This Service Advisor vacancy offers an exciting chance to join a reputable independent dealership in Milton Keynes, Buckinghamshire, at a key growth stage.
The Service Advisor role provides the opportunity to work within a supportive environment, with no weekend duties, in a modern setting.
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