Operational Manager | Milton Keynes University Hospital NHS Foundation Trust

Hours: Part time, 30 hours per week. All MKUH roles will be considered for flexible working.

Are you an ambitious and driven operational leader with a passion for delivering exceptional NHS services? We are looking for an experienced Operations Manager to join the Medicine Division at Milton Keynes University Hospital, providing strategic and operational leadership across our Diabetes & Endocrinology, Dermatology and Blood Borne Viruses services. This is an exciting opportunity for a highly motivated individual who thrives in a fast-paced environment and is committed to improving services, patient outcomes and operational performance.

You will work closely with clinical, nursing and corporate colleagues to shape services, lead transformational change, and ensure the delivery of safe, effective and high-quality care for our patients. As a key member of the Divisional Management Team, you will be responsible for delivering demanding operational, quality and financial objectives while driving service improvement and innovation. You will need to be a confident leader, capable of building strong relationships, navigating complexity and influencing at all levels of the organisation.

The Operational Manager will be responsible for the overall management of the Clinical Service Unit (CSU) working alongside the CSU Lead, Clinical Leads and Nursing leads for the relevant Specialties to deliver high quality, efficient and effective services to the population of Milton Keynes. The post holder will be expected to support the development and delivery of service strategy, together with ensuring appropriate risk management processes are in place to deliver a safe, high quality, financially efficient (including CIPs, budget management) patient centred service.

Provide cross-trust liaison, ongoing support and managerial direction to staff in response to internal and external pressures that may affect throughput/ flow of patients through the Trust. Support the CSU Lead and Clinical Leads in delivering key performance targets, in line with local and national arrangements. Provide operational leadership and work as part of the operational team to cross cover where required.

Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting-edge research and education. With a “Good” rating from the CQC and significant investment underway, this is an exciting time to join our team and grow your career.

As a medium sized general hospital, we provide a full range of general medical and surgical services, including a busy Emergency Department, Maternity, and Paediatrics. As the population of our city and surrounding areas continues to grow rapidly, we are expanding and enhancing our facilities to meet rising demand and improve access to care for all our communities. We are also proud to offer a growing portfolio of specialist services.

Managing Services:

• Ensures efficient and effective delivery of services for the achievement of quality, efficiency, cost effectiveness and improved clinical outcomes.
• Supports the implementation of the CSU risk management and clinical governance policies and systems effectively, ensuring a proactive approach to reducing clinical risk, whilst maximising clinical effectiveness within a safe and healthy environment.
• To ensure the service is meeting relevant KPIs (such as 4 hours, 18 weeks) via developing and co-operating effective reporting arrangements within the specialty / department management teams to accurately record and monitor performance against local and national targets and pro-actively manage any variances.

Improving Services:

• Ensuring patient safety through assessing and managing the risk to patients associated with service developments, balancing economic considerations with the need for patient safety.
• Critically evaluating through being able to think analytically, conceptually and to identify where services can be improved working individually or as part of a team.
• Encouraging improvement and innovation by creating a climate of continuous service improvement.

Working with others:

• In partnership with clinical colleagues, supports the delivery of commissioned levels of service within allocated resources, to meet activity targets and to develop action plans to manage any variances.
• Builds and maintains relationships through listening, supporting others, gaining trust and showing understanding.

Staff Management:

• Manage timely and effective recruitment and retention of staff.
• Ensure appraisal is carried out for all staff and training needs are identified.
• Manage mandatory training and ensure that service records are kept up to date.
• Be responsible for managing absence rates within the staff group in line with Trust policy, this includes sickness absence and any related occupational health management.

Business Planning and Management:

• Lead on strategies / plans for the development of services as required in conjunction with the CSU Lead.
• Analysing and interpreting complex data to deliver well-presented information.
• Regularly monitor demand and activity within area of responsibility.
• To plan, organise and arrange activities to link with the overall divisional strategy.
• To ensure there are robust and up to date business continuity plans.

Financial Budgetary Management:

• Work with clinical coding to ensure accurate and appropriate capturing of activity being undertaken within the services.
• Regular review and monitoring of budgets and investigating variances with a view to identify mitigating actions.
• Identify and support cost improvement programmes as part of Divisional yearly targets.

Please refer to the job description for further details.