Discharge Officer | Milton Keynes University Hospital NHS Foundation Trust

Milton Keynes University Hospital NHS Foundation Trust is seeking a motivated and enthusiastic Discharge Officer to join its dynamic team on a fixed-term basis or secondment. The Integrated Discharge Hub (IDH) supports safe, timely patient discharges, helping maintain effective patient flow and hospital capacity.

Based on a designated ward, you will work closely with the Discharge Practitioner, ward teams, patients, families, the Operations Centre, and external partners to coordinate discharge plans, manage delays, and ensure clear, patient-centred communication. This fast-paced role requires excellent organisational skills, confidence working with multiple stakeholders, and the ability to remain calm under pressure.

The role includes rota-based shifts across 7 days, between 08:00 and 20:00 (7.5 hour shifts). To provide integral support to the operational duties of the Integrated Discharge Hub that will operate seven days a week, 8am-8pm. This involves working with multiple services/providers, patients, relatives and wards to plan safe, effective and efficient patient centred discharges from hospital.

The Discharge Officer role is to be ward-based to provide support and guidance to the MDT on the ward by collating key information and sharing this with the appropriate professionals/services to support a safe discharge.

Communication and Key Relationships:

• To ensure communication is clear and carried out in a way that consistently displays professionalism and MKUH values at all times to ensure effective working relationships with colleagues, clients/patients and other professionals/agencies.
• The post holder will communicate in person, via telephone calls, emails and MS Teams and ensure information is provided and received in line with GDPR and Information Governance.
• This will require high levels of interpersonal skills and a level of tact and empathy.

Administration Duties:

• To collaboratively work with the patient and/or representative along with MDT professionals to gather information to contribute to the completion of the IDH referral form to enable safe and timely discharge planning.
• To manage complex and sensitive information on a daily basis, using empathy and reassurance skills at all times with all people.
• Ensure that information is recorded and shared in line with information governance.
• To lead on simple discharge planning working with the MDT to ensure discharge is safe and seamless.
• To identify and elevate barriers in relation to a simple discharge and initiate actions to resolve them in order to facilitate safe and efficient discharge.
• As part of the MDT identify barriers to a patient's discharge and escalate to the appropriate professional to address.
• Ensure patients who have been identified as suitable for discharge outside core working hours are reviewed and clear discharge plans are documented.

Please refer to the attached job description for further information. This advert closes on Wednesday 2 Sep 2026.