The following are the core responsibilities of the Care Navigator. There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels: Process and effectively signpost patients to the appropriate healthcare professional depending on the presenting conditionb Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately in a welcoming, professional and empathetic manner. Process patient requests for appointments. Process repeat prescription requested. Initiate contact with and respond to requests from patients, team members and external agencies. Enter read-code data on the clinical system. Photocopy documentation as required ensuring rooms are displayed with correct information. Data entry of new and temporary registrations and relevant patient information as required. Input data into the patients healthcare records as necessary. Direct requests for information, e.g. SAR, insurance/solicitors letters and DVLA forms, to the supervisors. Manage all queries as necessary in an efficient manner. Carry out system searches as requested. Maintain a clean, tidy, effective working area at all times. Monitor and maintain the reception area and noticeboards. Support all clinical staff with general tasks as requested. Process waiting lists and recall systems for patient clinics
East of England Community Health & Care NHS Trust
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Care Navigator in Milton Keynes employer: Allscreens Nationwide Ltd
Allscreens Nationwide Ltd is an exceptional employer, offering a supportive and inclusive work culture that prioritises the wellbeing of both employees and the individuals they serve. With a strong focus on professional development, team leaders are encouraged to grow their skills in a dynamic environment while making a meaningful impact in the lives of adults with learning disabilities. Located in Leicester, the company provides a unique opportunity to be part of a dedicated team committed to delivering high-quality, person-centred care.
