At a Glance
- Tasks: Lead a team to deliver exceptional patient care and improve service delivery.
- Company: Join a growing healthcare service making a real difference in lung cancer detection.
- Benefits: Competitive salary, career development, and the chance to impact lives positively.
- Other info: Be part of a supportive team dedicated to continuous improvement and patient care.
- Why this job: Shape the future of lung cancer screening while developing your leadership skills.
- Qualifications: Experience in customer service or healthcare, with strong communication and leadership skills.
The predicted salary is between 51750 - 63250 £ per year.
Team Leader - Lung Cancer Screening Location: Middlewich Hours: 37.5 hours
Our Customer Service teams play a vital role in helping people access the care they need.
As a Team Leader, you’ll lead a team of Patient Care Advisors, ensuring a high-quality, patient-focused service while driving performance, engagement, and continuous improvement.
This role sits within our Lung Cancer Screening Service, supporting the early detection of lung cancer and helping to save lives.
As this service continues to grow across the NHS and In Health, you’ll have a unique opportunity to influence and shape how we deliver care in the future.
If you’re passionate about delivering exceptional service, developing people, and making a real difference to patients, we’d love to hear from you.
About the Role
As a Team Leader, you’ll oversee the day-to-day bookings function for the Lung Health Check Service, ensuring efficient operations and excellent patient experiences.
You’ll work closely with internal and external stakeholders while building strong relationships with your team to achieve service goals.
Key Responsibilities
- Lead, motivate, and support a team of Patient Care Advisors to deliver excellent service and achieve performance targets.
- Monitor team performance, provide coaching and feedback, and support individual development.
- Manage workloads and daily operations to ensure service levels, KPIs, and patient satisfaction are achieved.
- Act as a key link between your team and senior management, ensuring clear communication and engagement.
- Identify opportunities to improve processes, resolve operational challenges, and enhance service delivery.
Skills & Experience
- Previous experience in a customer service, patient care, or healthcare environment, with the ability to handle sensitive enquiries effectively.
- Strong communication skills, both written and verbal, with the confidence to build positive relationships at all levels.
- Understanding of patient confidentiality, data protection, quality standards, and health and safety requirements.
- Experience coaching, supporting, or leading others, with previous supervisory or team leadership experience desirable.
- A proactive and adaptable approach, with a commitment to continuous improvement and delivering excellent patient care.
Why Join Us?
This is an exciting opportunity to be part of a growing, life-changing service that has a direct impact on patient outcomes.
You’ll have the chance to shape the future of Lung Cancer Screening while developing your leadership career in a supportive and innovative environment.
#J-18808-Ljbffr
Customer Service Team Leader in Middlewich employer: Allscreens Nationwide Ltd
Joining Marshall Audi Taunton as a Service Technician apprentice means becoming part of a dynamic team dedicated to delivering exceptional customer experiences in the prestigious car market. With comprehensive training, including travel and accommodation covered for your apprenticeship at the Volkswagen Group National Learning Centre, you will benefit from a supportive work culture that prioritises personal development and career progression. This role offers a unique opportunity to work with cutting-edge technology while receiving mentorship and gaining valuable qualifications that pave the way for a successful long-term career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Leader in Middlewich
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Allscreens Nationwide Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Allscreens Nationwide Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Team Leader in Middlewich
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Allscreens Nationwide Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Allscreens Nationwide Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Allscreens Nationwide Ltd!
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
