At a Glance
- Tasks: Support members, manage queries, and ensure exceptional service in a luxury health club environment.
- Company: Third Space, a collection of luxury health clubs in London.
- Benefits: Complimentary Group membership, discounts on wellness services, and a vibrant team culture.
- Other info: Fast-paced environment with opportunities for personal growth and development.
- Why this job: Join a passionate team and make a real difference in members' fitness journeys.
- Qualifications: Experience in customer service, strong communication skills, and a proactive attitude.
The predicted salary is between 20250 - 24750 £ per year.
Membership Support Specialist (Permanent)
Third Space is a collection of luxury health clubs in London; individual in style, bound by a common philosophy: to provide outstanding fitness spaces that members feel are their own.
Our people are the creators that bring the space to life.
We’re a team of motivators, inventors, and coaches; always striving to grow and evolve.
It’s not just a job, it’s a lifestyle.
We inspire our members to fulfil their lives and they rely on us…and we wouldn’t have it any other way.
This is our space.
In May 2026, we welcomed members to our 15th club, Chelsea.
Just off the iconic King’s Road, Third Space Chelsea brings high-spec luxury training to the heart of SW3.
As we look ahead, our ambition is to nearly double our estate in the next 5 years, while continuing to elevate the member experience across our existing clubs.
We now have some opportunities for a Membership Support Specialist to join the team.
As we continue to get better as we get bigger, we are looking for people with a passion for luxury member experience.
This role is ideal for someone who is comfortable managing difficult conversations and who has demonstrative experience of being proactive and taking initiative.
In this member-facing role you will be responsible for
- Member retention, both proactively and reactively.
- Retaining members who may have expressed an interest in cancelling their membership by discussing what our club has to offer them based on their cancellation reasons.
- Contacting members to recoup their failed monthly direct debits.
- Responding to member emails
- Supporting clubs with member queries
- Administrative duties such as processing membership changes
- Logging all member communication accurately on the database
This role requires an individual able to work in a fast-paced environment with high levels of energy and resilience.
Other skills and behaviours required
- Strong and influential leadership skills
- Experience in a Customer Service environment
- Ability to provide exceptional service standards
- Strong organisational and administrative skills
- A confident and clear communicator
- Excellent attention to detail
- Well presented with good written and spoken English
In addition to working within an exceptional membership team and contributing to our member experience, we have a number of excellent benefits to reward you for your hard work.
You and a friend or family member will be given a complimentary Group membership which will give you access to all of our clubs and we will actively encourage you to use your additional benefits which include discounted rates across our Spa, Medical, Nutrition and Hospitality brands to ensure that your health and wellbeing stays central to everything that we do.
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Membership Support Specialist (Permanent) employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Membership Support Specialist (Permanent)
✨Get a Taste of the Scene
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We think you need these skills to ace Membership Support Specialist (Permanent)
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Allscreens Nationwide Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
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How to prepare for a job interview at Allscreens Nationwide Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
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Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
