At a Glance
- Tasks: Deliver top-notch customer service and manage vehicle bookings at a friendly automotive dealership.
- Company: Reputable family-owned automotive dealership in Melton Mowbray.
- Benefits: Earn up to £37,000 with flexible hours, pension scheme, and on-site parking.
- Other info: Enjoy a stable work environment with opportunities for growth.
- Why this job: Join a supportive team and make a real difference in customer satisfaction.
- Qualifications: Experience in customer service within the motor trade and strong communication skills.
The predicted salary is between 31500 - 38500 £ per year.
We are recruiting for the role of Service Advisor on behalf of a well-established, family-owned automotive dealership in Melton Mowbray, Leicestershire.
This position offers an excellent opportunity for experienced Service Advisors seeking flexible working hours within a reputable and growing business.
Our client is looking for a dedicated professional who can deliver excellent customer service and support the automotive aftersales process effectively.
Benefits of the Service Advisor
- Up to £37,000 salary including bonus
- Flexible full-time or part-time working arrangements
- Monday to Friday shifts, starting at 10:00am or 12:00pm, finishing at 6:00pm
- One in three Saturday mornings, 8:30am – 1:00pm, with time off in lieu
- Additional hours available for holiday and absence cover
- Occasional morning collection and delivery opportunities
- Company pension scheme
- On-site parking
- Friendly, stable, and expanding automotive business
- Opportunity to work within a professional and supportive team
Duties of the Service Advisor
- Meeting and greeting customers in a friendly and professional manner
- Managing customer bookings and vehicle check-in at the workshop
- Advising customers on necessary repairs and recommended services
- Preparing cost estimates and timescales for repairs
- Upselling additional services via vehicle health checks
- Preparing invoices and explaining completed work to customers
- Processing customer payments
- Quotations and sales of service plans
- Completing vehicle handovers and performing follow-up customer contact
- Maintaining high levels of customer satisfaction
- Supporting the wider Aftersales team as required
- Working towards departmental targets and deadlines to ensure operational efficiency
Requirements of the Service Advisor
- Proven experience as a Service Advisor or in a similar customer-facing role within the motor trade
- Strong knowledge of automotive aftersales processes
- Excellent communication and customer service skills
- Organisational and administrative competence
- Confidence in using computer systems
- Professional and motivated approach
- Ability to work effectively within a team
- Strong attention to detail
- Ability to work efficiently under pressure and meet deadlines
- Full clean driving licence
- #J-18808-Ljbffr
Service Advisor in Melton Mowbray employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
