To quality check documentation completed in clinical administration support. Audit reports bi-monthly against KPIs (key performance indicators). Mentor, train and supervise relevant staff as required by the Administration ServicesCo-ordinator. Complete any Tertiary Referrals to external Trusts and ensure these are completed onPAS system. Keep track of referrals to ensure patient is reviewed promptly. Checkthat follow up appointments are arranged in conjunction with Referral To Treat (RTT)patient pathway. Type dictation from audio transcription of clinical correspondence and documentation.Ensuring appropriate follow up arrangements /investigations are in place. Liaise withPersonal Medical Secretary of specialty accordingly. Deal appropriately with concerns from staff in line with Trust policy To answer the telephone promptly and politely, telephoning patients where appropriateusing tact, discretion and empathy in all situations. Accurate use of patient information using the Patient Administration System (PAS),2including registration screen to check patient details are correct. Ensure efficient audit processes in place concerning correspondence to ensure qualitylevels maintained and rectify accordingly. Print off EIS reports for discharges Taking minutes of meetings and circulating to relevant groups.
St Helens and Knowsley Teaching Hospitals NHS Trust
Liverpool University Hospitals NHS Foundation Trust
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Medical Secretary employer: Allscreens Nationwide Ltd
Allscreens Nationwide Ltd is an exceptional employer, offering a supportive and inclusive work culture that prioritises the wellbeing of both employees and the individuals they serve. With a strong focus on professional development, team leaders are encouraged to grow their skills in a dynamic environment while making a meaningful impact in the lives of adults with learning disabilities. Located in Leicester, the company provides a unique opportunity to be part of a dedicated team committed to delivering high-quality, person-centred care.
