At a Glance
- Tasks: Provide top-notch reception and admin support in a busy medical practice.
- Company: Silverdale Medical Practice, a patient-focused healthcare provider.
- Benefits: Permanent role with flexible hours and a supportive team environment.
- Other info: Join a dynamic team and grow your career in healthcare.
- Why this job: Make a real difference in patients' lives while developing valuable skills.
- Qualifications: Strong communication skills and ability to handle multiple tasks.
The predicted salary is between 23990 - 29322 £ per year.
- Job Title
- Medical Receptionist / Administrator
- Employer
- Silverdale Medical Practice
- Location
- Pendlebury Health Centre, 659 Bolton Road, Pendlebury, Manchester, M27 8HP
- Hours of Work
- 25 hours per week Monday to Friday, 1.30pm 6.30pm
- Contract Type
- Permanent
- Responsible to
- Practice Manager / Deputy Practice Managers
- Job Summary
The Medical Receptionist / Administrator will provide a high-quality, professional and patient-focused reception and administrative service.
The post holder will act as a key point of contact for patients, clinicians and external services, supporting safe patient access and the efficient day-to-day running of the practice.
The role requires excellent communication skills, the ability to manage competing priorities, and a commitment to confidentiality, accuracy and teamwork within a busy general practice environment.
- Key Duties and Responsibilities
- Act as the first point of contact for patients attending or contacting the practice
- Answer incoming telephone calls in a courteous and efficient manner
- Support patients with appointment booking and access to appropriate services
- Navigate patients through the practices triage and appointment systems
- Deal with patient queries and requests sensitively and professionally
- Register new patients and update patient demographic details accurately
- Receive and manage requests for prescriptions, sick notes and test results in line with practice protocols
- Process incoming and outgoing clinical correspondence
- Scan, code and file documents accurately on the clinical system
- Support clinicians with administrative tasks as required
- Manage workflow tasks and ensure timely action
- Maintain accurate and up-to-date patient records
- Support recalls, audits and patient communications when required
- Work collaboratively with the reception, administration, clinical and management teams
- Liaise effectively with external organisations including hospitals, community services and PCN colleagues
- Escalate issues appropriately to senior staff when required
- Contribute to a positive and supportive team culture
- Maintain strict patient confidentiality at all times in accordance with GDPR
- Adhere to practice policies, procedures and protocols
- Work in line with CQC requirements and NHS standards
- Report any concerns relating to patient safety, safeguarding or information governance
- Undertake training and development as required
- Participate in practice meetings, training sessions and appraisals
- Keep skills and knowledge up to date relevant to the role
- Be flexible and adaptable to meet the needs of the service
- Carry out any other reasonable duties appropriate to the role
- General Responsibilities
- Be flexible and adaptable to meet the needs of the service
- Support service improvement initiatives
- Carry out any other reasonable duties appropriate to the role
- Disclosure
This post is subject to a Disclosure and Barring Service (DBS) check.
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Medical Receptionist/Administrator employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Medical Receptionist/Administrator
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Allscreens Nationwide Ltd.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Allscreens Nationwide Ltd.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Allscreens Nationwide Ltd, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Medical Receptionist/Administrator
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Allscreens Nationwide Ltd.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Allscreens Nationwide Ltd.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Allscreens Nationwide Ltd. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Allscreens Nationwide Ltd. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Allscreens Nationwide Ltd’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
