At a Glance
- Tasks: Support online sales and manage warehouse activities with a variety of responsibilities.
- Company: Join a dynamic team focused on e-commerce and customer satisfaction.
- Benefits: Full training provided, flexible hours, and a supportive work environment.
- Other info: Perfect for those looking to grow in a fast-paced, collaborative setting.
- Why this job: Gain hands-on experience in e-commerce while making a real impact on customer service.
- Qualifications: Reliability, organisation, and a willingness to learn are key; experience is a bonus.
The predicted salary is between 24750 - 30250 £ per year.
Marketplace sales & Warehouse Operations Assistant
We are looking for a responsible and proactive Marketplace & Warehouse Operations Assistant to support our online sales operations and day-to-day warehouse activities.
This is a varied role covering marketplace account monitoring, customer service, order fulfilment, stock handling, returns, and listing management.
Full training will be provided where needed, but the ideal candidate must have a strong sense of responsibility, good attention to detail, and the ability to use initiative.
- Marketplace & Customer Service Duties
- Check account health across all online marketplaces where we sell.
- Review customer feedback and take appropriate action, including addressing negative feedback where required.
- Monitor and process customer cancellation requests.
- Reply to customer messages in a professional and timely manner.
- Manage marketplace cases, disputes, and queries.
- Create new product listings for sale across online marketplaces.
- Amend and update existing listings to ensure accuracy and improve sales performance.
- Warehouse Duties
- Pack orders carefully and efficiently for dispatch.
- Process goods-in, including checking and organising incoming stock.
- Handle customer returns in line with company procedures.
- Support the general organisation and management of the warehouse.
- Maintain a clean, safe, and efficient working environment.
- Ideal Candidate
The ideal candidate will be reliable, organised, and willing to learn.
Previous experience in e-commerce, online marketplaces, or warehouse operations would be beneficial, but it is not essential as training will be provided.
We are particularly looking for someone who
- Takes ownership of their work.
- Shows initiative and can solve problems independently.
- Has strong attention to detail.
- Communicates clearly and professionally.
- Can work efficiently in a busy environment.
- Is flexible and willing to support different areas of the business.
- Understands the importance of customer service and accurate order fulfilment.
- Working Hours
This is a full-time role offering 40 hours per week.
Training
Training will be provided where required, including marketplace systems, customer service processes, listing management, warehouse procedures, and returns handling.
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Marketplace sales & Warehouse Operations Assistant employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Marketplace sales & Warehouse Operations Assistant
✨Get to Know Local Distribution Centres
Start hanging around local distribution centres and warehouses, like the ones that might belong to Allscreens Nationwide Ltd. Many times, they have sign-up sheets for job openings or even informal meet-ups that could lead to job opportunities.
✨Talk to Recruiters and Employment Agencies
There are loads of recruitment agencies that specifically focus on warehouse and logistics roles. Get in touch with them and let them know you’re looking for full-time work. They often have inside info on openings before they're advertised!
✨Brush Up on Your Skills
Think about the specific skills that are hot in the warehouse sector right now, like inventory management software or health and safety protocols. We can help you find resources to polish up your abilities, which can make you stand out when you're looking at those full-time gigs.
✨Apply Directly Through Us!
Don't forget to keep an eye on our website for any full-time listings at Allscreens Nationwide Ltd. Applying directly can sometimes give you an edge, especially if you tailor your application to highlight your relevant experience in logistics and warehousing!
We think you need these skills to ace Marketplace sales & Warehouse Operations Assistant
Some tips for your application 🫡
Highlight Your Experience with Inventory Management:When you're whipping up your CV, make sure to spotlight any experience you've got in inventory management or warehousing. We love to see proficiency in stock control systems or previous roles where you've managed inventory levels. Show us how you can keep things organised and running smoothly!
Demonstrate Your Attention to Detail:In the warehouse and logistics field, attention to detail is key. Use your cover letter to share specific examples of how you've caught mistakes or streamlined processes in the past. Let us know how your precision can contribute to our team at Allscreens Nationwide Ltd.
Get Familiar with Relevant Certifications:If you've got any certifications related to warehousing or logistics—like health and safety or forklift operation—make sure they shine on your CV! We appreciate all the qualifications that show you're serious about the role and keeping a safe, efficient workspace.
Show Off Your Problem-Solving Skills:Logistics can be unpredictable, so if you've tackled any significant challenges in previous positions, tell us all about it! Use your cover letter to highlight how you've adapted to situations, such as changes in supply or unexpected delays. We want to see your resourcefulness in action for this full-time role at Allscreens Nationwide Ltd.
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Know Your Warehouse Systems
Familiarise yourself with popular warehouse management systems like SAP or Oracle. If you have experience using these or similar tools, be prepared to discuss how you utilised them to improve efficiency or accuracy in inventory management.
✨Highlight Your Problem-Solving Skills
In the logistics arena, unexpected challenges pop up all the time. Be ready to share some examples of when you faced a logistical hiccup and how you tackled it. This shows you can think on your feet and keep things running smoothly.
✨Teamwork Makes the Dream Work
Since it’s a full-time position, expect questions about your ability to work in a team in a busy warehousing environment. Share experiences where you collaborated with others, maybe to meet tight deadlines or manage large shipments, ensuring you showcase your ability to communicate effectively.
✨Safety First! Talk About Protocols
Logistics roles require a real understanding of safety protocols. Brush up on basic safety guidelines and be ready to discuss how you’ve implemented or adhered to these in past roles. This shows that you’re serious about your role in maintaining a safe working environment.
