At a Glance
- Tasks: Support customers by managing enquiries, complaints, and correspondence in a fast-paced environment.
- Company: Independent regulatory organisation located in vibrant Manchester city centre.
- Benefits: Hybrid working, competitive pay, supportive culture, and opportunities for professional growth.
- Other info: Enjoy a flexible work-life balance with ongoing learning opportunities.
- Why this job: Make a positive impact while developing your skills in a dynamic team.
- Qualifications: Strong communication, IT skills, and experience in customer service or regulatory environments.
The predicted salary is between 31500 - 38500 £ per year.
Customer-focused administrator to join a fast-paced team.
This company is an independent regulatory organisation based in Manchester city centre.
You will be providing support to ensure excellent customer service in the management of enquires, complaints and correspondence.
- Your new role
- Draft enquiry closure letters accurately and to a high standard.
- Ensure all work complies with data protection requirements, confidentiality standards and internal policies.
- Liaise with internal and external parties to clarify and accurately communicate decision outcomes.
- Identify cases suitable for follow-up actions.
- Maintain and update electronic case management systems and records accurately and promptly.
- Respond to telephone enquiries from members of the public, professional bodies and colleagues, escalating complex cases when required.
- Arrange, facilitate and transcribe telephone conversations for complainants where reasonable adjustments are needed to access services.
- What you'll need to succeed
- Excellent verbal and written communication skills, with the ability to adapt your approach to different audiences.
- Strong IT skills, including Microsoft Word, Excel and Outlook.
- Ability to work within established policies, procedures and service standards.
- Understanding of data protection, information security and the importance of confidentiality.
- Excellent attention to detail and accuracy when processing information and updating records.
- Ability to produce professional correspondence and documentation to a high standard.
- Strong organisational skills with the ability to prioritise workloads effectively and meet deadlines.
- Professional, empathetic and resilient approach when handling sensitive or challenging situations.
- Previous experience within a regulatory, complaints-handling or public sector environment.
- What you'll get in return
- Hybrid working pattern after initial first week of training (1 once a week in the office)
- Competitive hourly rate
- Supportive and inclusive environment
- Ongoing temp contract
- 35 hours working week
- Opportunities for professional development and continuous learning.
- The chance to make a positive difference by supporting those raising concerns and complaints.
- #J-18808-Ljbffr
Liaison Administrator in Manchester employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Liaison Administrator in Manchester
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Allscreens Nationwide Ltd.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Allscreens Nationwide Ltd. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Liaison Administrator in Manchester
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Allscreens Nationwide Ltd.
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Allscreens Nationwide Ltd's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Allscreens Nationwide Ltd offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
