Inbound Contact Centre Adviser
Company: Citizens Advice Manchester
Salary: £26,228 - £26,228
Hours: Full-time
Location: Manchester, M1 3DZ
Working pattern: On-site
Job type: Permanent
Posting date: 24 Aug 2026
Closing date: 9 Sept 2026
Ready for a fresh start and a rewarding new role?
If you’re friendly, reliable and keen to learn, we’ll give you all the training and support you need to build a meaningful career.
We’re offering fantastic entry-level opportunities to join our welcoming, professional Contact Centre team at Citizens Advice Manchester. Our modern, comfortable office is right in the heart of the City Centre (just 5 minutes from Piccadilly), and you’ll enjoy a Monday–Friday working week with no late nights or unsociable shifts.
Make a Real Difference Every Day
Do you enjoy helping people? Are you compassionate and great at listening? This could be the perfect role for you. As part of a respected charity, you’ll be helping clients who need support with issues such as benefits, consumer law, debt, employment, energy and housing. You’ll be the first point of contact for those who need advice, reassurance and practical solutions - often at moments when they need it most.
What You’ll Do
- - Carry out initial assessments of clients’ needs
- - Provide clear, basic advice and self-help information
- - Arrange further support where needed
- - Help clients understand their rights and the actions they can take
You’ll receive full training before you start, ongoing guidance from experienced colleagues, and plenty of opportunities to develop and progress within our organisation.
- Proud member of the Disability Confident employer scheme
About Disability Confident
Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.
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