Cot Bureau Operative | Manchester University NHS Foundation Trust

An exciting opportunity has arisen with the Connect North West Team based in Gemini Warrington which provides an urgent and non-urgent Neonatal Transport for the North West region and North Wales. We are looking for an enthusiastic and committed person to join our friendly team as a Cot Bureau Operative. You must be an excellent communicator, organised and able to use your own initiative. The successful candidate will have the ability to work well under pressure and be part of a multi-disciplinary team.

As a Cot Bureau Operative, you will join a 24-hour administrative service on a rotational basis. As well as working days, you will be required to work nights and weekends. The shift pattern is 8am - 8pm and 8pm - 8am and in general this is a self-rostering rota within your team. The salary has enhancements paid for weekend and night-time shifts.

You will work alongside the Neonatal Transport Team and St John Ambulance to ensure all calls are logged and patients prioritised accordingly. The transport service is responsible for moving babies between different hospitals who require intensive care or specialist treatment and arranges maternal transfers with complications in pregnancy.

In return you will receive an annual appraisal and access to training opportunities in order to enhance your career.

• To act as the first point of contact for the referral hotline, liaising with the transport team to assist in organising maternal and newborn infant transfers.
• Undertaking regular telephone contact with Neonatal Units across the North West and North Wales region to determine their cot occupancy and staffing, and to log this within an electronic database.
• To ensure that patients are referred to the correct unit, you will locate the most appropriate hospital, using the correct pathways and ensuring a comprehensive and accurate record of all communication.
• To liaise with clinicians from relevant specialities and facilitate conference calling for complex referrals.
• To undertake other administrative duties as required, using your good knowledge of Microsoft packages, and I.T. skills to support the work of the transport service.
• Welcome and assist in the training of new members to the team.

Join Manchester University NHS Foundation Trust (MFT), the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe – a great place to shape your career. With a workforce of over 30,000 colleagues, we work together to deliver exceptional care to more than 1 million people every year.

At MFT, we believe in the power of teamwork, respect, and inclusion. Our People Plan reflects our commitment to making MFT a place where everyone feels they belong, where your ideas are heard, and your contribution is truly valued. Join us and work smarter with our digital technology and thrive in a collaborative culture that empowers you to deliver your best to ensure that your work behind the scenes creates seamless, high-quality care and exceptional patient outcomes.

Whether you're just starting out or looking to grow, we offer clear pathways for development and a culture that supports your wellbeing, ambition, and success. Everything you do makes a real difference to the lives of others. At MFT, your role matters, your impact is real, and you’re part of something bigger from day one.

To find out more about the key responsibilities and the specific skills and experience you’ll need for this role, take a look at the Job Description & Person Specification attachments under the ‘Documents to download’ heading.

We welcome applications from a wide range of backgrounds and experiences. To help us manage applications fairly and give each one the time it deserves, our adverts may close early if we receive a high level of interest. Early applications are therefore encouraged.

MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.

As part of our commitment to safeguarding patients and staff, many roles at Manchester University NHS Foundation Trust (MFT) require a Disclosure and Barring Service (DBS) check. This is a standard process across the NHS and helps us ensure a safe environment for everyone.

A DBS check is a background check that reveals any criminal convictions, cautions, reprimands, or warnings. The level of check required depends on the role:

• Standard DBS: Checks for spent and unspent convictions, cautions, reprimands, and final warnings.
• Enhanced DBS: Includes the above, plus any additional information held by local police that’s considered relevant to the role.
• Enhanced with Barred Lists: Includes all of the above, plus checks against the children’s and/or adults’ barred lists.

Most roles involving direct patient contact, working with children or vulnerable adults, or access to sensitive information will require a DBS check. The job advert and recruitment team will let you know if this applies to your role.

At Manchester University NHS Foundation Trust (MFT), roles that require a DBS check are subject to a cost recovery policy. This means that the cost of submitting and processing a DBS application if you are successful and join us, will be deducted from your salary within the first three months of employment. If, however, you withdraw from a conditional offer after the DBS process has begun, you will still be liable for the cost incurred.

Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application.