At a Glance
- Tasks: Join our switchboard team to provide excellent customer care in a busy hospital environment.
- Company: Maidstone and Tunbridge Wells NHS Trust, one of the top NHS Trusts in the UK.
- Benefits: Enjoy 27 days annual leave, NHS pension, Blue Light card eligibility, and more.
- Other info: Flexible working options available; join us for a rewarding career in healthcare.
- Why this job: Be part of a dedicated team making a real difference in patient care.
- Qualifications: GCSE education, keyboard skills, and a willingness to learn; previous experience preferred.
The predicted salary is between 22181 - 27110 £ per year.
Please note this role is currently only being advertised to staff members who are currently working within the Kent and Medway ICS.
Our Switchboard team are looking to recruit 3 part-time telephonists to complete our established rota after a recent consultation, joining our friendly hard-working team based at Maidstone Hospital.
The successful applicants would preferably have previous switchboard experience while working in a busy hospital. You will also need a good education to GCSE standard with keyboard skills and an understanding of IT systems; however, full training will be given.
Being one of the frontline services for the Trust, the switchboard’s aim is to deliver a consistently high standard of customer care while working in a busy environment. We are looking for a real team player with flexibility and self-motivation. If you think you have the relevant skills and experience and would like to join us, please tell us in your statement what you could bring to the team.
Switchboard is operational 365 days per year, 24/7. These roles will include working within an established rota, and you will be expected to cover annual leave and sick leave when required and Bank Holidays where scheduled.
For any further information, please contact:
- Switchboard Manager
- 01622 224240 / 07718 248625
- Kim.wright28@nhs.net
- 07718 248628
- Jade.Abery@nhs.net
- 07720 577530
Maidstone and Tunbridge Wells NHS Trust ranks among the top 10 NHS Trusts nationwide and was named the second-best Trust to work for in the South East in the 2023 and 2024 NHS Staff Survey.
We are a large acute hospital trust in south-east England, providing general hospital services and specialist care to around 600,000 residents in West Kent and East Sussex. With a dedicated and diverse team of over 8,000 staff, we are proud to offer specialised cancer services to over two million people through the Kent Oncology Centre.
Fordcombe Hospital, near Tunbridge Wells, became part of the Trust in October 2024. Specialising in planned care, it offers two operating theatres, 28 inpatient and day-care beds, diagnostic services (X-ray, MRI, CT, and endoscopy), and consultation/treatment rooms.
Looking for flexible working? We are a flexible working-friendly organisation. Whether it’s adjusting your hours or exploring other flexible arrangements, we want to work with you to find the best solution for you, our patients, and the Trust. Talk to us about how we can accommodate your working needs.
Joining us includes a comprehensive benefits package:
- At least 27 days of annual leave plus public/bank holidays (pro-rata for part-time staff).
- Membership in the NHS Pension Scheme, with an employer contribution of 23.7% and life assurance benefits.
- Blue Light card eligibility.
- And more, additional benefits can be found in the benefits documents below.
We’ve provided all the details you need about this role in the job description and person specification. Please take a moment to review the criteria in the person specification and share specific examples in your application that demonstrate how you meet these requirements. Please also check your application for errors/omissions prior to submission.
All successful applicants will be required to complete our corporate trust induction once a start date has been agreed.
Please note: This role is not eligible for UK Visa Sponsorship. In line with the UK Immigration Rules and Home Office Sponsorship Guidance, employers may only sponsor individuals for roles that meet strict eligibility, salary, and compliance requirements. Where a role does not meet these criteria, organisations are prohibited from assigning a Certificate of Sponsorship. Applicants must therefore already hold a valid immigration status and ongoing right to work in the UK in order to be considered.
This advert closes on Tuesday 18 Aug 2026.
Telephonist - Kent and Medway ICS Only | Maidstone and Tunbridge Wells NHS Trust employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Telephonist - Kent and Medway ICS Only | Maidstone and Tunbridge Wells NHS Trust
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Allscreens Nationwide Ltd and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Allscreens Nationwide Ltd and let us see your personality shine through!
We think you need these skills to ace Telephonist - Kent and Medway ICS Only | Maidstone and Tunbridge Wells NHS Trust
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Allscreens Nationwide Ltd.
Get Familiar with Our Brand:Before applying, take some time to learn about Allscreens Nationwide Ltd and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Allscreens Nationwide Ltd.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Allscreens Nationwide Ltd will surely appreciate.
