At a Glance
- Tasks: Lead the new Assertive Outreach Service and ensure excellent patient care.
- Company: Kent and Medway Mental Health NHS Trust, rated 'Good' by CQC.
- Benefits: Competitive salary, supportive environment, and opportunities for professional growth.
- Other info: Join a diverse team passionate about improving mental health services.
- Why this job: Make a real difference in mental health care across Kent and Medway.
- Qualifications: Experience in service management and a valid UK driving licence required.
The predicted salary is between 39133 - 47829 £ per year.
An exciting opportunity has arisen for a Service Manager to operationally lead the new Kent and Medway Assertive Outreach Service. Initially leading the establishment of the Assertive Outreach Service, you will be responsible for the overall management of this county-wide service, working closely with colleagues in all other relevant teams, ensuring excellent clinical, operational and financial outcomes.
There is a need for you to work collaboratively with other providers enabling seamless patient pathways and service user engagement as the Assertive Outreach Service will interface closely with other services. You will need to be proficient in the use of data and analysis to support better outcomes for patients and will actively coordinate initiatives to ensure improvement plans are developed and implemented.
You will be supported to know who the internal and external stakeholders are and when to use them effectively in promoting and securing the service's reputation. You will identify opportunities for service improvement and growth seeking support from the General Manager to maximise these. They will also deputise for the General Manager in all aspects of the service as required.
Working closely with the Professional Heads, Service Director and General Manager to provide demonstrable assurance that the quality of the clinical services including patient safety, patient satisfaction and clinical outcomes meet the required high standards. This will include investigations into serious incidents, complaints and staffing issues, appraisal, supervision and training of staff and compliance with mandatory reporting.
Service Managers work closely with the Team Managers or equivalent (direct reports) and other professionals to ensure care pathways are effective with regular reviews to enable strategic and operational plans to be delivered. The post holder must hold a full, valid, UK driving licence and have access to a car/vehicle to use for business purposes (unless you have a disability as defined by the Equality Act 2010).
Service Managers are responsible for ensuring good patient flow management utilising a combination of demand and capacity information, length of stay data caseload management and adherence to agreed clinical pathways. In addition, Service Managers systematically make certain that clinical governance arrangements are imbedded within services and are working to full effect.
We are Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway and are rated 'Good' by the Care Quality Commission (CQC). Our teams support children, young people and adults with a wide range of mental health needs. We also provide specialist services, including all-age eating disorder services and neurodevelopmental assessments for children and young people, such as autism and ADHD.
Because we work across the whole county and across hospital and community settings, we can make care more joined up and easier to access for the people we serve. Our vision is simple: we are here to help communities not just live with mental illness, but live well. It's why we're passionate about working with communities to make mental health care better for everyone. Everything we do is guided by our values: caring, inclusive, curious and confident.
Join us if you share our passion for better mental health care and want to be part of a team that's working well together. Working with the Clinical and Service Leadership to recruit, motivate and train the workforce. To be able to demonstrate that staff have the appropriate skills and training to deliver high quality care. To appoint staff with the appropriate competencies. To be visible and available and to manage the performance of services to ensure excellent clinical outcomes and good levels of engagement.
Please refer to the attached job description for the full details on the responsibilities and person specification. We are serious about diversity and inclusion, and we are working hard to build this into our DNA. We warmly welcome applications for any of our roles from people from diverse backgrounds, and we are proactively encouraging applications from under-represented communities for our more senior roles, like this one.
This advert closes on Wednesday 26 Aug 2026.
Service Manager | Kent and Medway Mental Health NHS Trust in Maidstone employer: Allscreens Nationwide Ltd
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StudySmarter Expert Advice🤫
We think this is how you could land Service Manager | Kent and Medway Mental Health NHS Trust in Maidstone
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We think you need these skills to ace Service Manager | Kent and Medway Mental Health NHS Trust in Maidstone
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Allscreens Nationwide Ltd.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Allscreens Nationwide Ltd.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Allscreens Nationwide Ltd. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Allscreens Nationwide Ltd. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Allscreens Nationwide Ltd’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
