At a Glance
- Tasks: Assist customers across various channels in a fast-paced environment.
- Company: Fylde Council, dedicated to excellent customer service.
- Benefits: Up to 29 days annual leave, flexible working, and discounted gym membership.
- Other info: Enjoy beautiful walks by the beach while working at the Town Hall.
- Why this job: Join a dynamic team and make a real difference in your community.
- Qualifications: Experience in customer service and strong IT skills required.
The predicted salary is between 28895 - 35316 £ per year.
We have a fantastic opportunity available in the Customer Services Team at Fylde Council. This role involves working in a small team in a busy, fast-paced environment assisting the council’s customers across a number of contact channels, and covers a wide variety of council services. If you have a proven track record of delivering excellent customer service across a range of contact channels in a busy, challenging environment, this is the role for you.
The council operates in a constantly changing dynamic environment and the customer services team act as the first point of contact for all council services, aiming to deal with 90% of all enquiries through all contact channels. If you have proven experience of working in a customer focused environment and are looking for a new challenge, we want to hear from you.
Job Description
- Work in a busy, challenging, call centre environment.
- Work on the Customer Services counter to assist face to face customers with a number of enquiries in relation to a wide range of council services.
- Fully resolve customer’s enquiries relating to all council services, by taking ownership, making decisions and taking the appropriate action.
- Use a range of IT systems to process information received by customers in relation to Council Services.
- Identify and resolve reoccurring customer service issues, recognise trends and suggest solutions for service improvement.
The successful applicant
- Is computer literate with the ability to understand, interpret and update a large range of IT systems in relation to customers’ enquiries.
- Has the ability to adapt behaviour in response to customer’s needs.
- Has the ability to deal with potentially contentious issues, appropriately react to pressurising situations and deal with potential conflict; both over the phone and face to face.
- Will make unprompted extra efforts to satisfy customer needs and de-escalate potential complaints by working as an excellent team player.
- Has the ability to respond to ongoing service changes within the organisation and adapt accordingly, whilst maintaining a high level of customer service.
What we have to offer
- Up to 29 days annual leave, plus bank holidays.
- Based at the Town Hall along St Annes Promenade.
- Enjoy beautiful summer walks and lunch by the beach.
- A great work-life balance with flexible working arrangements.
- Healthy workplace initiatives including discounted gym membership.
This post requires access to PSN (Public Services Network) services or networks and the successful post holder will be required to undertake a Basic Disclosure check of unspent convictions through Disclosure & Barring Service (DBS). This post is also subject to satisfactory references, medical clearance, evidence of any essential qualifications and proof of legal working in accordance with the Asylum and Immigration Act 1996.
Customer Services Specialist in Lytham St Annes employer: Allscreens Nationwide Ltd
Joining Marshall Audi Taunton as a Service Technician apprentice means becoming part of a dynamic team dedicated to delivering exceptional customer experiences in the prestigious car market. With comprehensive training, including travel and accommodation covered for your apprenticeship at the Volkswagen Group National Learning Centre, you will benefit from a supportive work culture that prioritises personal development and career progression. This role offers a unique opportunity to work with cutting-edge technology while receiving mentorship and gaining valuable qualifications that pave the way for a successful long-term career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Specialist in Lytham St Annes
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Allscreens Nationwide Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Allscreens Nationwide Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Specialist in Lytham St Annes
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Allscreens Nationwide Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Allscreens Nationwide Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Allscreens Nationwide Ltd!
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
