Workplace Services Navigator in London

Contract: Professional Services, Production & Technology

Location: London, EC4V 4HN

Hours of work: 40

Contract Type: Fixed Term Contract - 6 months

We are seeking a Workplace Services Navigator to support the day-to-day operation of meeting rooms, hospitality services, reception, concierge support, and workplace facilities. The successful candidate will help ensure all business areas are maintained to a high standard, delivering an excellent experience for visitors, colleagues, and end users.

We are looking for a proactive and customer-focused individual who can work independently, maintain professional standards at all times, and effectively support workplace services, hospitality requirements, post room operations, and administrative duties while ensuring compliance with relevant policies and procedures.

Key Responsibilities

• Maintain the Meeting Rooms Standard, ensuring all meeting rooms are clean, stocked, tested, and ready for business use.
• Prepare and deliver hospitality requests, including tea and coffee service, and ensure vendor services are delivered on time and to specification.
• Present, reinstate, and proactively maintain meeting rooms and designated workplace areas to a high standard of cleanliness.
• Log reactive tasks with the ISS Helpdesk and support the identification, reporting, and rectification of health and safety hazards.
• Respond to cleaning and workplace service requests to meet operational requirements.
• Liaise with end users and Facilities Management colleagues to maintain consistent standards and a professional workplace environment.
• Support staff with floor orientation, equipment induction, reservations, and workplace-related queries via telephone, email, or in person.
• Provide reception, concierge, security pass administration, post room management, and event-driven support as required.

Professional and Personal Competencies/Qualifications

• Proven experience within a strong customer service environment.
• Experience in a front-of-house or hospitality role within a corporate environment.
• Excellent written and verbal communication skills with the ability to engage effectively at all levels.
• Professional appearance and approach at all times.
• Self-disciplined with the ability to work independently and use initiative.
• Ability to make decisions without referral to a manager.
• Flexible and adaptable approach to work.
• Demonstrable customer-focused and proactive "can do" attitude.
• Strong organisational and planning skills.
• Proficient in Microsoft applications, including Outlook, Word, and Excel.
• Ability to maintain databases and support connections to AV equipment, internet services, and printers.

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.

ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.

ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.