At a Glance
- Tasks: Lead exceptional customer experiences across multiple sites and manage workplace operations.
- Company: Join ISS, a world-leading workplace and facility management company.
- Benefits: Exciting career opportunities in a diverse and inclusive environment.
- Other info: Be part of a passionate team committed to inclusivity and continuous improvement.
- Why this job: Make a real impact by enhancing guest experiences and leading a motivated team.
- Qualifications: Strong leadership skills and experience in facilities management required.
The predicted salary is between 40500 - 49500 £ per year.
We are seeking a Workplace Experience Manager to lead the delivery of an exceptional customer and guest experience across a multi-site workplace portfolio. This role will be responsible for creating a high-end, seamless journey for clients and visitors, from pre-arrival through to departure, while ensuring workplace services are delivered to the required standards.
We are looking for a customer-focused leader who can build strong relationships with clients, stakeholders and workplace teams. The successful candidate will oversee workplace operations, lead a small team, support the Key Account Manager as a deputy when required, and drive continuous improvement across the workplace experience.
Key Responsibilities
- Lead and manage workplace services across a multi-site portfolio, ensuring an excellent customer journey.
- Deliver a high-quality guest and hospitality experience from pre-arrival through to departure.
- Provide comprehensive support to the Key Account Manager and act as deputy when required.
- Lead, motivate and develop the workplace team to maintain high service standards.
- Maintain workplace records, reports and documentation to ensure compliance with policies and standards.
- Champion Health & Safety activities and ensure compliance with legislation and internal policies.
- Monitor contract performance, reporting against contract specifications, KPIs and SLAs.
- Coordinate services including cleaning, catering and maintenance to ensure seamless workplace operations and compliance standards are met.
Professional and Personal Competencies/Qualifications
- Strong leadership and people management skills, with the ability to motivate and develop teams.
- Excellent stakeholder and client relationship management skills.
- Operational and facilities/workplace management experience across multiple sites.
- Strong organisational skills, with the ability to manage multiple priorities in a fast-paced environment.
- Financial awareness, including budget management and supplier/contract oversight.
- Analytical and problem-solving skills, using data to drive performance and continuous improvement.
- Knowledge of health & safety, compliance and ESG/sustainability practices.
- Excellent communication and influencing skills, with the ability to build relationships at all levels.
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose.
ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
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