At a Glance
- Tasks: Lead the Urgent Care team, ensuring high-quality service delivery and operational excellence.
- Company: Join a dynamic healthcare organisation focused on patient care and team collaboration.
- Benefits: Competitive salary, on-call allowance, and opportunities for professional development.
- Other info: Flexible working hours with a supportive team culture.
- Why this job: Make a real difference in urgent care while developing your leadership skills.
- Qualifications: Experience in team management and a passion for healthcare improvement.
The predicted salary is between 29700 - 36300 £ per year.
Job Summary The Urgent Care Team Leader supports the Urgent Care Service Manager in the operational planning, delivery, and development of the non-clinical components of the Integrated Urgent Care (IUC) and Out of Hours (OOH) services.
This role involves multi-site working and a rota pattern aligned with service needs.
Working collaboratively with the Service Manager and other team leads, the post holder ensures that all service areas including Primary Care Centres, Fleet, Quality & Compliance are safe, well-resourced, and effectively managed.
The Team Leader will also oversee additional service lines such as extended access, driving efficiencies and optimising workflows.
This role requires the post holder to be a trained Mental Health First Aid champion and a Freedom to Speak Up Champion.
The post holder will also act as Infection prevention and control champion.
The post holder will be first aid trained.
The role operates on a 9-week rolling rota, with 7.5 hours of work per day across a 5-day working week (which will include weekends).
Working hours are scheduled between 8:00am and 10:00pm.
Where contracted working days fall on a Bank Holiday, employees are required to work as part of their normal rota.
The role also includes a 1-in-9 rolling on-call rota.
Employees participating in the on-call rota receive an on-call allowance of £200 per week.
Key Responsibilities
- Operational Leadership
- Support the Service Manager in delivering high-performing IUC and OOH services.
- Deputise for the Service Manager when required.
- Participate in the Tactical (Silver) On-Call rota (1 in 9).
- Monitor and help achieve access targets and KPIs.
- Ensure services meet internal and external standards (e. g., CQC, Health and Safety).
- Team Management
- Oversee day-to-day performance of operational staff.
- Line manage staff, including recruitment, retention, performance, attendance, and grievance matters.
- Conduct regular 1-1s, appraisals, training, and team meetings to foster engagement and development.
- Support the organisation to identify training needs within the teams and in finding suitable training to mee the needs of the team.
- Promote a positive team culture and effective communication across all levels.
- Work with the rota team to ensure good rota fill across roles.
- Quality & Compliance
- Ensure adherence to policies, procedures, and governance frameworks.
- Conduct staff and compliance audits.
- Act as an Infection Prevention and Control (IPC) Champion, conducting IPC audits on a rotational basis.
- Contribute to monthly Quality Assurance Reports and other performance and contract reporting.
- Responsible for sites and fleet where LCW deliver services; sites allocated quarterly and rotated quarterly so all team leads are able to understand the service delivery sites for LCW over time.
- Support the enactment of LCW health and safety management across sites and with staff.
- Support with the drafting of responses to complaints and incidents.
- Stakeholder Engagement & Service Development
- Respond to stakeholder enquiries and ensure satisfactory resolution.
- Support service improvement initiatives and change management projects.
- Assist in investigating complaints, feedback, and patient safety incidents (PSIRF), ensuring timely action and shared learning.
- Act as an operational point of contact with partner organisations e. g Imperial for UTC and PCC delivery, the Whittington for UTC and PCC delivery etc.
- Support LCW in its work to understand and continually improve patient experience through gaining feedback and taking actions to address.
- Risk & Resilience
- Identify and mitigate risks, ensuring they are logged in LCWs quality management system.
- Ensure services are properly resourced and resilient, including supporting Business Impact Assessments.
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Urgent Care Team Leader in London employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Urgent Care Team Leader in London
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Allscreens Nationwide Ltd.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Allscreens Nationwide Ltd.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Allscreens Nationwide Ltd, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Urgent Care Team Leader in London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Allscreens Nationwide Ltd.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Allscreens Nationwide Ltd.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Allscreens Nationwide Ltd. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Allscreens Nationwide Ltd. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Allscreens Nationwide Ltd’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
