At a Glance
- Tasks: Lead a team to coordinate and schedule repair appointments efficiently.
- Company: Join a dynamic housing organisation focused on community service.
- Benefits: Competitive salary, training opportunities, and a supportive work environment.
- Other info: Opportunity for career growth and innovation in service delivery.
- Why this job: Make a real difference in residents' lives while developing your leadership skills.
- Qualifications: Experience in team management and scheduling is preferred.
The predicted salary is between 29700 - 36300 £ per year.
To lead, oversee and supervise a team of staff coordinating the planning, scheduling and overall administration of repair appointments/programmed works - ensuring that suitably qualified operatives are correctly and efficiently allocated and deployed to maximize operational efficiency.
To ensure that any follow-up work, inspections, variations, etc. are logged, processed and actioned as required on behalf of the operatives/managers, by procedure or instruction to ensure a satisfactory conclusion to the appointment.
Provide leadership and management to the administration team supporting the repairs service to deliver ongoing improvements to the financial efficiency and service delivered to our residents.
PRINCIPAL ACCOUNTABILITIES
- To be the focal point for the Southwark Repairs operational support, working closely with all relevant delivery and senior managers.
- Provide strong leadership and management support in the delivery of scheduling and administration of the operational works.
- To ensure effective planning, development, organisation and prioritisation of workloads to ensure effective and efficient operations across the team as a whole.
- To design, introduce and implement a repairs/works delivery process that achieves and exceeds performance targets and expectations.
- To oversee the scheduling of all appointments and programmed works with suitably qualified operatives using available technology and reporting tools to ensure business objectives are fully achieved within agreed timeframes.
- Responsible for the training & development of staff in accordance with Performance Management, including CPD, objective and target setting and the delivery of work plans.
- To communicate with customers to discuss and resolve repairs issues.
- To respond to complex and high-profile stakeholder queries - providing repairs knowledge and guidance to resolving issues.
- Lead on the diagnosis of problems in the repairs delivery process and identify and implement solutions.
- Ensure that the dynamic appointment scheduling system database is accurately maintained and managed - observing good system housekeeping, user maintenance, and best practice at all times.
- Identify new ways of working that will improve the service to residents and improve business efficiency.
Note: The duties as listed above are not set out in order of priority, and other tasks commensurate with the grade of the post may be required of the potholder.
Team leader / Scheduling manager LBS-009 - Housing in London employer: Allscreens Nationwide Ltd
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StudySmarter Expert Advice🤫
We think this is how you could land Team leader / Scheduling manager LBS-009 - Housing in London
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Team leader / Scheduling manager LBS-009 - Housing at Allscreens Nationwide Ltd!
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Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Team leader / Scheduling manager LBS-009 - Housing role at Allscreens Nationwide Ltd!
We think you need these skills to ace Team leader / Scheduling manager LBS-009 - Housing in London
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Allscreens Nationwide Ltd. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
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Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Allscreens Nationwide Ltd. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
