We are recruiting on behalf of our client for an experienced Service Team Leader at their prestigious dealership near Heathrow. This is an excellent opportunity for a motivated automotive professional to lead a high-performing service department within a renowned prestige car dealership.
Key benefits for the successful Service Team Leader:
- Up to £37,000 basic salary plus bonus
- 42.5-hour week, Monday to Friday
- Opportunity to work with a prestigious car brand
- Access to extensive staff benefits, including development programmes and employer awards
- Supportive environment emphasising professionalism, integrity, and team growth
Duties of the Service Team Leader:
- Lead and motivate the Service Advisor team to deliver outstanding customer service and achieve operational success
- Model professionalism, customer care, and operational excellence
- Support the effective operation of the service department by managing workloads and processes
- Assist the Workshop Controller and Service Manager in their absence
- Coach, guide, and develop team members to maximise performance and job satisfaction
- Handle customer queries professionally, resolve escalated concerns, and maintain high levels of customer satisfaction
- Monitor and improve service processes to meet KPIs and customer expectations
- Maintain clear communication between customers, technicians, and management
- Manage workshop loading, book appointments, and ensure scheduling aligns with capacity
- Produce accurate job cards, estimates, invoices, and warranty documentation
- Identify additional sales opportunities through effective product explanations and onboardings
Requirements of the Service Team Leader:
- Proven experience as a Service Advisor or similar within the automotive industry
- Strong leadership skills with the ability to influence and motivate teams
- Excellent communication and interpersonal skills for team collaboration and customer relationships
- Track record of delivering high levels of customer satisfaction and operational targets
- Good organisational skills to manage multiple priorities in a fast-paced environment
- Knowledge of workshop processes, KPIs, and automotive service procedures
- Self-motivated with a proactive approach to problem solving and decision making
- Demonstrates professionalism, integrity, and a commitment to delivering exceptional service
This Service Team Leader role offers a clear career progression in an esteemed dealership. If you are looking to further your career within the automotive sector and have the required experience, this is an opportunity not to be missed.
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Service Team Leader in London employer: Allscreens Nationwide Ltd
Allscreens Nationwide Ltd is an exceptional employer, offering a supportive and inclusive work culture that prioritises the wellbeing of both employees and the individuals they serve. With a strong focus on professional development, team leaders are encouraged to grow their skills in a dynamic environment while making a meaningful impact in the lives of adults with learning disabilities. Located in Leicester, the company provides a unique opportunity to be part of a dedicated team committed to delivering high-quality, person-centred care.
