Senior Health Care Support Worker in London

The post holder will work as a skilled member of an integrated care team providing holistic care and support for individual children and young people with life limiting conditions and their families in the hospice, home and hospital as required. The post holder will work in partnership with the child or young person and their family as well as other services providing support. The post holder will be required to work a variety of shifts across 24 hours as the hospice provides care services 24 hours a day, 365 days a year.

KEY RESPONSIBILITIES

• Clinical
• Ability to prioritise and innovate when working in partnership with babies, children, young people and families, demonstrating sensitivity to their individual needs by promoting play, inclusion, comfort, dignity, privacy and quality of life.
• Undertake duties relating to the care and personal care needs of the baby, child or young person. This will include intimate care, feeding, play and general activities.
• Provide a high standard of personalised holistic home care to babies, children and young people with life limiting conditions.
• Ensure the safety of the baby, child or young person by monitoring and reporting all concerns and any changes to parents and the Integrated Nursing Service Lead as necessary.
• Under the supervision of a senior member of staff provide a high standard of healthcare, always in partnership with the family.
• Adhere to personalised plan of care for each baby, child or young person and Haven House's policies.
• Promote and sustain a suitable environment in which the baby, child or young person feels safe and comfortable, being aware of individual physical, social, emotional and spiritual needs.
• General
• To ensure that holistic care is family centred, research based and meets all statutory requirements.
• To be responsible for exercising teamwork skills, working collaboratively with all members of the Haven House Care Team and other services supporting the family.
• To maintain an awareness of the multi-cultural nature of the Haven House catchment area, embracing diversity and promoting wider access for children, young people and their families.
• To act in accordance with Haven House policies, guidelines and standards.
• To keep up to date with national policies and guidance.
• To be responsible for further developing own knowledge and clinical skills and maintaining own competency.
• To actively participate in reflective practice, mandatory training, appraisal management and practice supervision.
• To share information with colleagues at team meetings, when handing over care and at other informal contacts.
• To ensure that the views of children, young people and families are brought to the attention of senior care staff for consideration and to inform service developments.
• To ensure that complaints are dealt with in a timely manner in accordance with hospice policy.
• To maintain accurate records of all care provided.
• To act as advocate for the child when appropriate, maintaining confidentiality.
• To maintain clear and identified professional boundaries at all times.
• To report any equipment, maintenance or safety issues to the Facilities team and nurse in charge, ensuring that all Haven House property and equipment is well looked after and maintained.
• To carry out any other reasonable duty as requested by the Integrated Nursing Service Lead or Director of Clinical Services.
• Other duties
• To promote and live the Haven House values of Compassionate, Professional, Respectful and Safe.
• To work with colleagues across the hospice as part of the Haven House One Team approach.
• To conduct yourself in line with the Haven House cultures and behaviours at all times, acting as an ambassador for the hospice.
• To contribute towards a culture of continuous improvement to help drive our service to Outstanding.
• To offer flexible support for the work of the organisation, with a flexible approach to new duties and responsibilities as needed to support our vision, mission and values.

This job description is not a definitive or exhaustive list of responsibilities but identifies the key responsibilities and tasks of the post holder. The specific objectives of the post holder will be subject to review as part of the individual performance process.

Haven House is committed to Equal Opportunities in Employment and therefore it is our aim to ensure that no applicant or employee receives less favourable treatment on grounds of gender, disability, religion, race, colour, sexual orientation, nationality, ethnic or national origins or is placed at a disadvantage by conditions or requirements which cannot be shown to be justifiable. Haven House is responsible under the existing equality and diversity legislation to ensure equality issues are promoted and you are expected to work with Haven House to fulfil these obligations, policies and codes of good practice.

Employees must take reasonable care and be aware of the responsibilities placed on them under the Health & Safety at Work Act (1974) and to ensure that agreed safety procedures are carried out to maintain a safe environment for employees, patients and visitors. Haven House is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. Employment is subject to receipt of satisfactory references and an enhanced DBS check.