At a Glance
- Tasks: Deliver exceptional customer service and promote mobile products in a busy retail environment.
- Company: Join TechHouse | iCrack, a fast-growing tech company focused on connectivity and customer experience.
- Benefits: Real training, growth opportunities, and a supportive team culture.
- Other info: Dynamic work environment with a focus on personal development and team spirit.
- Why this job: Be at the heart of customer experience and make a real impact in a vibrant store.
- Qualifications: Passion for technology and great communication skills.
The predicted salary is between 9.9 - 12.1 £ per hour.
At TechHouse | iCrack we're expanding fast — network airtime, insurance and IOT gadgets alongside expert mobile and tablet repairs. Our vision is simple: to deliver the best connectivity, protection, new gadgets and repair experience in the market through exceptional service, technical expertise, and a customer-first approach. We want our stores to be brilliant places to work as well as brilliant places to shop — so alongside hitting targets, we care just as much about people feeling valued, supported, and having a genuinely good time doing it.
We invest in our people: if you're open to new challenges and willing to learn, we'll back you with real training and real opportunities to grow, whether that's mastering a new skill or stepping up to your next role. Wherever you're starting from, we want you to feel like there's a genuine path forward here — and that who you are is welcome and valued along the way.
You’ll be at the heart of our customer experience, playing a vital role in delivering exceptional service, driving sales, and supporting the smooth day-to-day running of one of our busiest and high-profile stores. This role is ideal for someone who enjoys interacting with people and flourishes in a busy retail environment. We’ll provide all the technical and sales training you need to help you succeed.
Day to day you will:
- Deliver professional, exceptional customer service and create a welcoming in-store experience that keeps people coming back
- Promote and sell products, accessories and repair services, supporting customers with recommendations and service queries
- Introduce Network Airtime contracts, Sim Cards, E Sims, and promote Mobile Phone Insurance and Warranty policies to customers
- Share product knowledge to help customers make informed buying decisions, supporting with recommendations and service queries
- Generate sales leads and collaborate with the wider store team to hit shared targets
- Maintain accurate sales records and key performance indicators
- Ensure the store remains clean, organised and always welcoming
Sales Assistant - Mobile Phones in London employer: Allscreens Nationwide Ltd
At TechHouse | iCrack, we pride ourselves on being an exceptional employer that values our team as much as our customers. With a vibrant work culture that encourages personal growth and development, we offer comprehensive training and clear pathways for career advancement in a dynamic retail environment. Our commitment to creating a supportive and enjoyable workplace ensures that every employee feels valued and empowered to succeed.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Assistant - Mobile Phones in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Allscreens Nationwide Ltd, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Allscreens Nationwide Ltd!
We think you need these skills to ace Sales Assistant - Mobile Phones in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Allscreens Nationwide Ltd, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Allscreens Nationwide Ltd and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Allscreens Nationwide Ltd that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
