At a Glance
- Tasks: Manage patient bookings and provide excellent customer service in a dynamic healthcare environment.
- Company: Join Barts Health NHS Trust, one of the UK's leading healthcare providers.
- Benefits: Gain valuable experience, receive full training, and work in a supportive team.
- Other info: Embrace a culture of inclusion and belonging in a high-performing NHS trust.
- Why this job: Make a real difference in patients' lives while developing your skills in a rewarding role.
- Qualifications: Good interpersonal skills and computer literacy are essential.
The predicted salary is between 22703 - 27749 £ per year.
We have an exciting opportunity at Barts Health NHS Trust, within the Cardiac Diagnostics Directorate to join as a Receptionist/Scheduler. We are looking for an enthusiastic individual who has good interpersonal skills. This is an exciting role, and the successful candidate will be part of a team of various staff cohorts, whilst being a part of a wider multidisciplinary team.
The post holder will be required to work on the day-to-day duties of reception to meet and greet patients and schedule diagnostic appointments. They will ensure that service requirements are met and National RTT and DM01 targets are adhered to. The successful candidate will need to be a flexible team player who can manage a varied workload to meet set targets and changing deadlines. They must be able to work within a confidential environment and adhere to Information Governance procedures.
Computer literacy is essential as the successful candidate will be expected to input, extract and compile information from a number of booking and patient tracking systems. Full training will be provided on CRS/PACs/Intouch/Netcall and other tools.
The role involves managing the booking and scheduling of patients for cardiac diagnostic services, ensuring adherence to national and local access targets, and the Trust's Access policy. The post holder will develop efficient systems to provide patients with clear communication, choice, and responsive service. This includes adhering to the 6-week diagnostic wait and the 18-week treatment pathway, with any breaches reported to the Supervisor or Team Leader.
Responsibilities also include:
- Investigating patient DNAs
- Updating waitlists
- Managing cancellations
- Adding patients to the worklist with consideration to urgency and equality
- Maintaining accurate electronic records
- Identifying potential delays
- Ensuring proactive use of capacity
- Ensuring timely dispatch of patient reports
All communication with patients must be logged on the Trust system. Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers. Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond.
We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.
Receptionist/Scheduler | Barts Health NHS Trust in London employer: Allscreens Nationwide Ltd
Barts Health NHS Trust is an exceptional employer, offering a supportive and inclusive work culture that prioritises the well-being of its staff. As one of the largest NHS trusts in the country, employees benefit from comprehensive training, opportunities for professional growth, and a commitment to excellence in patient care. Working in east London, you'll be part of a dynamic multidisciplinary team dedicated to making a meaningful impact in the community while upholding the Trust's WeCare values.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist/Scheduler | Barts Health NHS Trust in London
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Allscreens Nationwide Ltd.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Allscreens Nationwide Ltd.
✨Apply Through Our Website for Better Visibility
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We think you need these skills to ace Receptionist/Scheduler | Barts Health NHS Trust in London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Allscreens Nationwide Ltd.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Allscreens Nationwide Ltd.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Allscreens Nationwide Ltd. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Allscreens Nationwide Ltd. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Allscreens Nationwide Ltd’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
