At a Glance
- Tasks: Schedule and coordinate repairs to ensure excellent customer service.
- Company: Join LiveWest, a mission-driven organisation focused on community and collaboration.
- Benefits: Enjoy generous leave, health perks, and professional development opportunities.
- Other info: Be part of a diverse team dedicated to creating homes for everyone.
- Why this job: Make a real impact in a supportive environment that values your contributions.
- Qualifications: Experience in customer repair roles and strong data analysis skills are essential.
The predicted salary is between 22950 - 28050 £ per year.
Are you passionate about delivering excellent customer service and ensuring efficient resource management? LiveWest is looking for a dedicated Planner to join our dynamic team. As a Planner, you will play a crucial role in scheduling and coordinating repairs, ensuring our customers receive excellent service.
Key Responsibilities:
- Efficient Scheduling: Plan responsive and planned works within the scheduling system to maximise resource use and achieve targets.
- Customer Liaison: Communicate with customers to inform them of appointment slots and expected work durations, ensuring transparency and satisfaction.
- Progress Monitoring: Track the progress of appointments and coordinate with operatives to ensure timely completion of tasks.
- Quality Communication: Collaborate with Supervisors to address any issues related to work quality, compliance, and timeliness.
Why Join LiveWest?
At LiveWest, we are committed to our values of being customer-focused, challenging convention, and delivering together. We prioritise safety and continuous learning, ensuring a supportive and growth-oriented environment. By joining our team, you will be part of a mission-driven organisation that puts the customer at the heart of everything we do. We believe in doing the right thing, collaborating effectively, and constantly seeking improvement. If you are driven, innovative, and ready to make a difference, LiveWest is the place for you!
This role is being offered on a full time, permanent basis working 37 hours per week. This is an office based role in our Exeter office.
About The Candidate
To be successful in your application for the role of Planner, you will have the essential skills and experience for a level 1 role and the following role specific skills and experience:
- Customer Repair Experience: Knowledge or experience in a customer repair role, such as social housing, retail, or other relevant fields.
- Data Analysis: Ability to interpret data and provide suitable outcomes, with strong data analysis and input skills.
- Diagnostic Skills: Ability to diagnose responsive repairs effectively.
- Adaptability: Able to work under pressure and take a flexible and adaptable approach to meet customer and business needs.
- Customer Focus: Always keeping the customer in mind and ensuring their needs are met.
Desirable:
- Experience using scheduling tools to plan works (e.g., Xmbrace, OptiTime / DRS) and databases (e.g., Capita / 1st Touch).
- General understanding of responsive repairs or similar.
Please note: This role is not eligible for a CoS. Applicants must have the right to work in the UK for the full duration of the role without a CoS.
Our Reward and Benefits:
- Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
- Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
- Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
- Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
- Family Support: Policies designed to help you balance work and family life, including a new child payment.
- Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
- Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
- Giving Back: Up to four paid volunteering days a year to support our communities.
About Us:
At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal. Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together. As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve. We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone.
Inclusion at LiveWest:
At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellence, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all. We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels. Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued.
Planner in London employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Planner in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Allscreens Nationwide Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Allscreens Nationwide Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Planner in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Allscreens Nationwide Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Allscreens Nationwide Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Allscreens Nationwide Ltd!
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
