At a Glance
- Tasks: Welcome patients and visitors, ensuring exceptional customer service and support.
- Company: Join Bupa, a leading health insurer focused on making health happen.
- Benefits: Enjoy 25 days holiday, medical insurance, enhanced pension, and flexible working options.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a real difference in patients' lives while developing your customer service skills.
- Qualifications: Experience in high-standard customer service and strong communication skills required.
The predicted salary is between 20250 - 24750 £ per year.
Monday to Friday - varying shift patterns between the hours of 05:30am and 8pm.
- Saturday shifts are 6am to 2pm
- Overtime rate is payable for all hours before 07:00
- We make health happen
Working in our UK support functions you'll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care.
No matter your role, you'll have an opportunity to do work that matters.
Making a difference to the lives of our customers each day.
We are looking for a Hospital Concierge Officer who will provide an effective welcome service to all Patients, Consultants and Visitors.
You will act as first point of contact ensuring that the highest level of customer care and service are always maintained in line with Cromwell Business Standards.
- You’ll help us make health happen by
- First point of contact to all visitors to the hospital.
- Using scheduling software to identifying Patients/Visitors welcome pathway requirements and facilitating next steps.
- Logging patient arrivals onto hospital system to monitor patient flow and manage any delay or wait times appropriately.
- Direct patients/visitors to the correct hospital departments.
- Room orientation for all Daycase/Inpatients arrivals.
- Keep up to date with hospitals recommended taxi services and hotels to ensure support to hospital visitors.
- Assist International Patients with their inquiries, liaising with the hospital's international patient centre to secure interpreters.
- Liaising with housekeeping, cleaning and groundskeeping staff to ensure that safety and cleanliness standards are maintained.
- Key Skills / Qualifications needed for this role
- Proven experience of delivering customer services to an exceptionally high standard in a private healthcare or luxury hospitality environment
- Front of House/Reception experience
- Great communication skills including conflict resolution
- Passionate about the patients journey
- Strong interpersonal skills with empathetic nature
- Ability to interact with IT scheduling systems whist maintaining a high level of personal interaction with patients
- Self-motivated and proactive when problem solving
- IT Literate
- Excellent organisational skills
Our benefits are designed to make health happen for our people.
Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing.
We support flexible working and have a range of family friendly benefits.
- Joining Bupa in this role you will receive the following benefits and more:
- Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell up to 5 days.
Our inclusive bank holiday policy allows you to swap up to a maximum of four bank/public holidays for other days of significance within the same annual leave period.
- Access to our bespoke medical insurance benefits package which provides healthcare cover to eligible employees and their families.
- An enhanced pension plan and life insurance
- We offer enhanced family leave and pay provisions to support birth parents, co‑parents, adoptive parents and carers through life's most important moments
- Annual Health Services Bonus Scheme
- Support with travel costs via a season ticket loan or cycle2work
- All permanent UK employees are eligible for a free health assessment every two years, including a physical examination, consultation with a Bupa doctor, and a personalised health report with practical advice to help reduce future health risks.
- Various other benefits and online discounts
Why Bupa?
We’re a health insurer and provider.
With no shareholders, our customers are our focus.
Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world.
We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve.
That’s why we especially encourage applications from people with diverse backgrounds and experiences.
As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job.
We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
At Bupa we strive to ensure all our of customers, patients and staff are safe.
All employees have a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriately.
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Patient Concierge Officer in London employer: Allscreens Nationwide Ltd
Allscreens Nationwide Ltd is an exceptional employer, offering a supportive and inclusive work culture that prioritises the wellbeing of both employees and the individuals they serve. With a strong focus on professional development, team leaders are encouraged to grow their skills in a dynamic environment while making a meaningful impact in the lives of adults with learning disabilities. Located in Leicester, the company provides a unique opportunity to be part of a dedicated team committed to delivering high-quality, person-centred care.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Concierge Officer in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Allscreens Nationwide Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Allscreens Nationwide Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Patient Concierge Officer in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Allscreens Nationwide Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Allscreens Nationwide Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Allscreens Nationwide Ltd!
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
