Hospitality Assistant | Guy's and St Thomas' NHS Foundation Trust in London

We’re looking for a motivated and customer-focused Hospitality Assistant to join our in-house hospitality team. This is more than just a job — it’s a genuine opportunity to secure a permanent role within a growing, forward-thinking service, with excellent opportunities to learn, develop, and build your career. This is a unique role within the Trust. Unlike many positions, it is non-patient facing, with a strong focus on delivering exceptional hospitality at events and functions. You’ll play a key role in creating memorable experiences, supporting both day-to-day operations and special events. This is a hands-on, varied role where no two days are the same. You could even meet royalty. Full training given.

Your role will include:

• Meet and greet clients
• Liaising with event coordinators
• Manage & co-ordinate the set up and service for a range of events, from formal delegate lunches and dinners in addition to serving high volume buffets at Trust events
• Liaising and supporting event coordinators
• Serving food and beverages
• Expanding your knowledge, including wines and hospitality trends
• Food hygiene, cleanliness and management of all products

You’ll need to be comfortable working both independently and as part of a team, while always maintaining high standards and ensuring compliance with Trust policies and government guidelines. The post holder will be responsible for providing an essential and efficient customer and food service to all designated Hospitality areas; whilst meeting the service needs and objectives of both the department and the wider Trust.

The preparation and service of all hospitality events which will include food services: Trolleys, Hot & Cold fork buffets, Sit down dinners, breakfasts and drinks service around the Trust. To deliver unparalleled customer service of the highest standards at all times with excellent attention to detail.

Events include: Ministerial & Royal visits, Corporate away days, Medical seminars & training conferences, Graduation events and Outdoor charity events.

Essentia, part of Guy’s and St Thomas’ NHS Foundation Trust, delivers all non‑clinical services that keep the organisation running, from designing and maintaining healthcare infrastructure to waste management, housekeeping, transport and security. With around 1,800 staff, Essentia combines high standards and public‑sector values with innovation and modern technology to support excellent patient care. The Hospitality team provides event services across all Trust sites and external catering across London. The post holder will join a skilled, adaptable team committed to meeting the needs of the department and the Trust.

Our values:

• Caring – putting patients first
• Ambitious – striving for excellence
• Inclusive – respecting and collaborating with others

What we offer:

• A dynamic role with strong support for personal and professional development, plus benefits including:
• Minimum 27 days annual leave (rising with service)
• Interest‑free season ticket loan
• Subsidised nurseries and childcare support
• Employee assistance and free counselling

Meet and greet clients throughout events. The cleaning and sterilising of all food trolley containers and food trolleys including wheels. Ensure all areas within the pantry are clean, hygienic and tidy at all times. All used crockery and service ware should be brought back to the kitchen and left in an orderly manner at the wash up. Ensure Hospitality rooms are left tidy and cleared down before and after events. The setting up and maintaining of function areas & hospitality rooms. Preparation of all hospitality requirements ensuring all items are available, carry out a service check for each hospitality request. Accept deliveries and place in appropriate store rooms as directed by the Team Leader. Providing additional AV support to clients on the absence of the AV technician. To issue stock as directed by the Hospitality Team Leader to other departments on request and monitor stock levels.