At a Glance
- Tasks: Lead the Front of House experience and create outstanding first impressions for visitors.
- Company: Join Reception UK, known for exceptional service and attention to detail.
- Benefits: Enjoy perks like a Ride to Work Scheme and Employee Assistance Programme.
- Other info: Diverse workplace that values individuality and offers great career growth.
- Why this job: Be the face of a prestigious corporate office and enhance guest experiences daily.
- Qualifications: Experience in hospitality, excellent communication skills, and a polished presentation.
The predicted salary is between 27000 - 33000 £ per year.
We are looking for a proactive, polished, and personable Guest Experience Manager to lead the Front of House experience. You’ll be the sole ambassador of the building, setting the tone for a premium and professional space. We are seeking an exceptional Guest Experience Manager to deliver a first-class, hospitality-led experience within a prestigious corporate office.
As the key Front of House professional, you will create outstanding first impressions, manage daily reception operations and build strong, trusted relationships with tenants, clients and stakeholders.
Main Responsibilities - Front of House
- Provide a welcoming, helpful and professional first point of contact to all callers and visitors.
- Answer all incoming telephone calls and resolve queries ensuring accurate, comprehensive, and relevant information is provided.
- Meet and greet all visitors to the building, providing a friendly, efficient, timely, professional, and welcoming environment.
- Ensure the daily list of visitors is kept in reception and that all visitors sign in and out of the building.
- Keep the reception area well presented, tidy and uncluttered, ensuring the reception administration is up to date.
- Monitor and order office supplies and maintain office equipment in the reception area.
- Assist the Office Manager in the day-to-day running of the building to deliver operational activities in line with agreed service levels/management agreements, associated legislation and compliance.
- Oversee any works that may take place, inspect and report back to FM once works are completed, ensuring tenants are updated on client’s request.
- Monthly newsletters are to be agreed with client, ensuring they are informative, fun, interactive and elevate tenant liaison.
- Know your area - restaurants, pubs, nearest station with directions and any local areas of interest.
- Provide discounts with local amenities for tenants.
- Arrange a minimum of 2 pop-up stalls for the reception area per month.
Profile
- Experience of working in a similar role or industry.
- Exceptional personal presentation.
- Good health and safety knowledge and day-to-day application.
- Team supervision and liaison with contractors.
- Excellent communication skills (oral and written).
- Ability to read, understand, apply and communicate written materials, e.g. policies and procedures, fire drill instructions.
- Used Microsoft Office or other IT and digital platforms.
- Ability to work on own initiative, within a pressurised environment.
- Highly developed organisational skills.
- Good interpersonal skills to sustain effective relationships and partnership working with all stakeholders.
- Seek opportunities and find solutions to blockers.
Employee Benefits
- Ride to Work Scheme
- Employee Assistance Programme
- Credit Union
- Long Service Rewards
- Employee of the Month/Year
We are an equal opportunities employer; we encourage applications from a diverse range of individuals. We believe that a diverse talented workforce nurtures excellence and makes us a great place to work, where individuality and inclusivity are celebrated.
Guest Experience Manager (GXM) in London employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Manager (GXM) in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Allscreens Nationwide Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Allscreens Nationwide Ltd
Don't be shy about reaching out to Allscreens Nationwide Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Experience Manager (GXM) in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Allscreens Nationwide Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
