Field Operations Manager in London

We are looking for a Field Operations Manager to join Thames Water on a permanent basis. You will lead and develop a multi-disciplined team, who will be carrying out Operational and Maintenance activities at Sewage Pumping Stations in the Southeast London area. You will be responsible for operational and maintenance delivery through the effective leadership and direction of resources to achieve set performance and expenditure targets, quality standards and statutory requirements. This role will allow you to support the development of Field Technicians and maintain a good awareness of the maintenance needs of Sewage Pumping Stations. You will be managing teams with a wide range of operational, mechanical and electrical expertise. Field Operations Managers are people experts and will drive the performance of their teams, ensuring that health, safety, and quality standards are maintained.

Location: Crossness (STW) - SE2 9AQ

Working Hours: 36 hours per week, Monday to Friday as part of your role, there is a requirement to participate in an out-of-hours coordinator standby rota where you will receive an additional payment for this.

What you will be doing as a Field Operations Manager:

• Lead a multi-disciplined team delivering planned and defective maintenance for approximately 250 pumping stations across the Southeast London area.
• Lead, Coach and develop people to fulfil the business needs.
• Champion change through a passion for continuous improvement, promoting best practice ways of working and sharing local knowledge.
• Manage, control and report on an assigned budget, including contributing to budgetary planning to ensure that financial targets are met.
• Assist with developing risk assessment and Safe Systems of Work (SHE4) for complex work activities.
• Conduct health and safety audits.
• Demonstrate adherence to health and safety policies, and a clear commitment to continuously improving the health and safety of our people and sites.

What skills are we looking for?

• To be considered for this role, you will need to have previous supervisory experience with great leadership skills.
• A minimum of three years’ experience in a process-related or technical industry is desirable together with a sound working knowledge of the safe systems of work required under the Health and Safety at Work Act.
• IT literacy is essential as all work is managed using the SAP Click system.
• Your interpersonal and communication skills will be highly developed, as will your ability to communicate across all levels, as you will need to liaise with staff within Network and Waste Operations and Planning offices.
• You will demonstrate good business/stakeholder awareness, together with an innovative and creative approach to problem solving and strong team working and influencing skills.
• Excellent communication skills are therefore a prerequisite, together with a flexible approach to work and the ability to work on your own initiative.
• A full current driving license is essential as a car allowance is provided.

What’s in it for you?

• Offering a salary up to £45,000 per annum, depending on skills and experience, plus a car allowance on top.
• Annual Leave - 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays)
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.
• Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
• Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay.
• Ongoing performance development reviews to help you be your best and identify growth opportunities.

Who are we? We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values Working at Thames Water Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family.

Why choose us?

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.

Proud member of the Disability Confident employer scheme About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.