At a Glance
- Tasks: Lead the delivery of heating services and manage operational matters for communal heating schemes.
- Company: Join L&Q, a leading housing association dedicated to quality homes and community wellbeing.
- Benefits: Enjoy a competitive salary, excellent pension, generous leave, and lifestyle benefits.
- Other info: Be part of a diverse team committed to sustainability and community service.
- Why this job: Make a real impact on residents' lives while working in a dynamic and supportive environment.
- Qualifications: Strong communication skills, experience in managing contractors, and knowledge of heating systems required.
The predicted salary is between 40649 - 40649 £ per year.
Contract Type: Permanent, Full Time, 35 hours per week
Salary: £40,649 per annum to £44,825 per annum (London weighted salary) or £36,073 per annum to £40,014 per annum (Regional salary), dependant on experience
Grade: 8
Reporting Office: London, Stratford or Manchester, Trafford
Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)
Closing Date: 26th August 9am
Interview Dates: 1st September 2026
Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more.
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. L&Q reserves the right to not progress applications for candidates who have had one unsuccessful application/interview processes with L&Q for the same or similar role in the previous 12 months.
Join our L&Q Energy Team at L&Q: An exciting opportunity has arisen to join our Energy Team in the role of Energy Operations Manager. With a rapidly expanding portfolio, growing from 9,000 heat customers to in excess of 30,000 over the next few years this is a really exciting time to join L&Q Energy!
Reporting to the Senior Energy Operations Manager, the Energy Operations Manager role is critical to ensuring the safe, reliable, and customer-focused delivery of heating services to residents connected to our communal heating schemes. As the first point of contact for all operational matters relating to our heating developments, the Energy Operations Manager provides end-to-end oversight of service delivery. This includes managing system failures, overseeing emergency and planned works, and ensuring contractors deliver against performance and compliance standards.
The role requires maintaining full visibility of all operational and capital activity and ensuring risks are identified and mitigated at the earliest opportunity. The postholder leads on all site-related matters, acting as the central coordinating function between contractors and stakeholders. This includes close liaison with Neighbourhood teams, the call centre and wider customer services teams, social media team, communications, and press functions to ensure consistent and accurate messaging. The role is also responsible for managing resident communications, including complex escalations, MP enquiries, and resident meetings.
Communal heating schemes are critical services. Any disruption directly impacts residents’ homes, wellbeing, and satisfaction. Strong operational leadership is therefore essential to maintain service continuity, regulatory compliance, and reputational protection.
Your impact in the role: They will ensure compliance of assets in line with Corporate Health and Safety and ensure activities of L&Q Energy meet objectives and key performance indicators to achieve agreed Annual Operational Plan. They will provide regular progress reports on scheme activity and provide analysis of scheme failures and put forward recommendations for improvements. They will be the main point of contact for internal and external customers and stakeholders for communal heating schemes on behalf of L&Q Energy.
The successful candidate will be high performing and ambitious, highly organised with excellent communication skills, great attention to detail and willing to go the extra mile. Please note there will be a requirement to be part of an on-call rota to cover out of hours.
What you'll bring: This role will be required to participate in the standby/call out arrangements which will require you to work outside of your normal working hours including weekends. Excellent influencing skills with a strong focus on delivering excellent customer service. Experience managing contractors and stakeholders in high-pressure or politically sensitive environments. Highly organised with excellent communication skills. Experience in managing multiple ongoing work streams. Knowledge of communal and district heating systems ideally with relevant experience. Experience and understanding of procurement of works and services. Good commercial acumen and financial awareness.
If you require any reasonable adjustments at any stage during this process, including application stage, please email.
About L&Q: We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.
At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q. L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.
At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.
Energy Operations Manager in London employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Energy Operations Manager in London
✨Get Involved with Industry Events
The energy and utilities sector is always buzzing with events, trade shows, and networking opportunities. We should hit up conferences and exhibitions like Energy UK or Utility Week Live—these are prime spots to mingle with industry professionals and even snag some insider info on job openings!
✨Join Energy-focused Online Communities
Let's tap into online platforms and forums like LinkedIn groups or Reddit communities specifically for energy and utilities. Not only can we showcase our knowledge, but we can also stay updated on company announcements or job leads from people already in the know.
✨Consider Industry Certifications
Pushing ahead with certifications like the NEBOSH National Certificate in Occupational Safety and Health (if you’re into safety) can give us a leg up in this competitive field. It not only builds our credibility but also shows employers that we’re serious about our career in energy and utilities.
✨Apply ThroughAllscreens Nationwide Ltd's Website
Don’t forget to apply directly through Allscreens Nationwide Ltd's website for the full-time Energy Operations Manager role. Many companies prioritise candidates who show initiative by going straight to the source. Make sure we tailor our application to highlight our passion for the energy sector!
We think you need these skills to ace Energy Operations Manager in London
Some tips for your application 🫡
Show Off Your Energy Knowledge:When crafting your CV and cover letter, make sure you highlight any knowledge or experience related to the energy-utilities sector. Whether it’s coursework, internships, or projects that showcase your understanding of energy management, sustainability, or regulatory frameworks, we want to see that passion and expertise shine through.
Quantify Your Achievements:In our field, numbers speak volumes! Don’t just tell us about your previous roles; quantify your achievements where possible. For instance, mention how you improved energy efficiency by a percentage or contributed to cost savings. This makes your application more compelling and shows us just how impactful you can be.
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Allscreens Nationwide Ltd. Tailor it to reflect how your values align with our mission in the energy sector. Share why you're excited about this specific role and how you envision contributing to our goals.
Demonstrate Your Team Spirit:Collaboration is key in the energy-utilities industry. In your application, emphasise any team projects or experiences where you worked effectively with others, especially on sustainability initiatives or technical projects. We're looking for someone who can mesh well with our team!
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Show Your Passion for Renewable Energy
In the energy-utilities sector, it’s vital to demonstrate your enthusiasm for sustainable practices and innovations. Share experiences where you've worked on or studied renewable energy projects, whether that’s through coursework, past internships, or personal initiatives. Let us see how your passion aligns with the ethos of Allscreens Nationwide Ltd.
✨Brush Up on Industry Regulations
Being familiar with industry standards and regulations is crucial in energy-utilities interviews. Make sure to know the basics of relevant policies and frameworks, like the Energy Act or environmental legislation. This will not only show you’ve done your homework but will also prepare you for potential technical questions about compliance during your interview.
✨Highlight Teamwork and Project Management Skills
Most roles in the energy sector involve collaboration with diverse teams. Be ready to discuss examples where you’ve successfully worked in teams or led projects, especially those involving energy initiatives. This is particularly important for a full-time position, as employers want to see you bring a collaborative spirit to Allscreens Nationwide Ltd.
✨Prepare for Technical Assessments
Expect some technical questions or even practical assessments during your interview, especially about energy efficiency methodologies or basic engineering principles relevant to the role. It’s a good idea to brush up on key concepts and be prepared to explain them clearly, as this will demonstrate your technical proficiency and readiness to jump into your new role.
