At a Glance
- Tasks: Support patient care by ensuring data quality and efficient administrative processes.
- Company: Join Chelsea and Westminster Hospital, a top-performing NHS Trust.
- Benefits: Flexible working, professional development, and a supportive team environment.
- Other info: Opportunities for career growth in a dynamic healthcare setting.
- Why this job: Make a real difference in healthcare while developing your skills.
- Qualifications: Strong communication skills and a passion for patient care.
The predicted salary is between 45508 - 55620 £ per year.
Data Quality Officer | Chelsea and Westminster Hospital NHS Foundation Trust
Company
Company: Chelsea and Westminster Hospital NHS Foundation Trust
The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by providing an administrative service focused on the patient and their individual needs.
The Data Quality Administrator will provide effective and efficient administrative support to a team liaising with patients, doctors and other healthcare professionals.
The staff member will work consistently to provide high quality customer service and will be professional at all times.
The post holder will be required to cover extensive work including Data quality amendments and KPIs.
- Support the Data Quality Manager in maximising the best use of clinical and non-clinical resources
- Ensure that all enquiries are dealt with in a timely, polite, professional and confidential manner, taking action or escalating as appropriate, using initiative and prioritising skills
- Proactively manage patient pathways so that all patients receive a high standard of service delivery
- Ensure all activity is cashed up in a timely manner using Trust's PAS/appropriate IT system including DNAs and discharges.
- Organise and prioritise workload with minimal supervision
- Liaise with other hospitals and GPs regarding patient care and pathways
Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts.
We operate two main acute hospital sites-Chelsea and Westminster Hospital and West Middlesex University Hospital-along with award-winning clinics across North West London.
Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children's services, plus specialist HIV and sexual health clinics.
The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.
We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.
We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs.
The Trust is committed to equality and welcomes applications from all, regardless of background.
Adjustments can be made for disabled candidates.
Early application is advised as vacancies may close once sufficient applications are received.
If you haven't heard from us within three weeks of the closing date, your application was likely unsuccessful.
Employment is subject to a six-month probationary period.
- Support the Data Quality Manager in maximising the best use of clinical and non-clinical resources
- Ensure that all enquiries are dealt with in a timely, polite, professional and confidential manner, taking action or escalating as appropriate, using initiative and prioritising skills
- Proactively manage patient pathways so that all patients receive a high standard of service delivery
- Use initiative when dealing with patients' problems or when dealing with managers and consultants who may request patient information.
- Ensure all activity is cashed up in a timely manner using Trust's PAS/appropriate IT system including DNAs and discharges.
- Assist with amending and provide correct workflow re the current KPIs on daily basis
- Participate in new staff induction, demonstrates duties to new starters and provide close supervision
- Develop new members of the team through training and supervision
- Adhere to trust-wide standard operating procedures and policies developed for clinical administrative processes and participate in their development
- Suggest improvements to systems, with ways of measuring effectiveness of any changes made.
- Support the Data Quality Manager in overseeing reception services ensuring adequate cover at all times and that patients receive an appropriate and welcoming service.
- Ensure patient demographic details are updated on the PAS
- Collect and use data to measure performance of department against objectives.
- Assist all members of staff and patients with the uptake of new technologies, and where required become a user champion to embed learning
- Assist in sourcing specialist equipment as appropriate.
- Flag up and report overseas visitors for payment
- Participate in regular team meetings and other relevant meetings e. g. Patient Access
- Organise and prioritise workload with minimal supervision
- Deliver an efficient appointment booking process for the clinic, supporting Clinicians and Practitioners to ensure smooth running of clinics and procedure lists.
- Liaise with other departments and teams relating to the patient care pathway and service delivery.
- Ensure patients are checked in appropriately to the clinics
- Ensure that patients and staff are kept updated about any delays to clinics.
- Ensure all correspondence typed by the managed transcription service is matched with the correct patient and clinician, any amendments are made, and letters dispatched and filed in medical record.
- Ensure that all externally transcribed correspondence is prepared for signature and dispatched within required Trust timeframes.
- Proactively resolve and escape any quality issues from transcription service, standards of dictation etc.
- Arrange investigations for patients with the appropriate department or hospital, advising patients and obtaining results where required.
- Assist Data Quality Manager in performing all clinic configurations in PAS, including cancelling and amending clinics for annual leave etc.
- Maintain all systems of recording and documenting patient or clinical activity as required by the specific clinic.
- Provide any specific advice to patients upon booking-in, in preparation for their appointment
- Liaise with other hospitals and GPs regarding patient care and pathways
- Ensure urgent letters and reports are typed as required
- Ensure the prompt turnaround of the grading of referral letters to meet the Trust standard.
- Collate clinic cancellations/reductions provided by the clinical office teams and distribute information to management team(s).
- Support the Data Quality Manager in monitoring patient tracking lists and taking appropriate action
- Arrange interpreting services as and when required.
- Liaise with medical staff and practitioners with regard to appointment times / cancellations / DNA's.
- Maintain stock levels of clinic paperwork eg appointment forms and information leaflets.
Respond to any patient queries by telephone, face to face or digital.
- Chelsea and Westminster Hospital NHS Foundation Trust
- Chelsea and Westminster Hospital NHS Foundation Trust
- Chelsea and Westminster Hospital NHS Foundation Trust
- #J-18808-Ljbffr
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We think this is how you could land Data Quality Officer | Chelsea and Westminster Hospital NHS Foundation Trust in London
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We think you need these skills to ace Data Quality Officer | Chelsea and Westminster Hospital NHS Foundation Trust in London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Allscreens Nationwide Ltd.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Allscreens Nationwide Ltd.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Allscreens Nationwide Ltd. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Allscreens Nationwide Ltd. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Allscreens Nationwide Ltd’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
