At a Glance
- Tasks: Join Team OB as a Customer Service Advisor, delivering exceptional support and spreading seasonal joy.
- Company: Oliver Bonas, a vibrant brand focused on customer experience and teamwork.
- Benefits: Enjoy discounts, gym access, and a supportive work environment with flexible hours.
- Other info: Hybrid role with 2 days in the office and 2 days working from home.
- Why this job: Make a real impact by helping customers and being part of a dynamic team.
- Qualifications: Previous customer service experience and strong computer skills are essential.
The predicted salary is between 25533 - 31207 £ per year.
Customer Service Advisor (Part Time, 3 month fixed term contract)
We are looking for Customer Service Advisors to join Team OB working on a 3-month fixed term contract starting from 5th October 2026.
- Shift pattern - 4 days a week either Sunday - Wednesday or Wednesday - Saturday.
- Must be available at weekends.
- Hybrid role – 2 days working from our office & 2 days working from home each week
- Computer equipment provided. Requirement - Fibre broadband connection for working from home days.
Overview
As a Customer Service Advisor at OB, you will join the team on a 3 month fixed term contract, helping to spread some seasonal joy.
You will deliver a great customer experience and be the first on hand to answer and listen to any questions, queries, compliments or concerns.
Our customers are at the heart of Oliver Bonas so you will support and communicate effectively by following our customer service procedures and guidelines, providing exceptional service and owning any queries from beginning to end.
Maintaining excellence as well as creating seasonal magic is what makes our Customer Service Team tick during our busiest season, so come and join us and be part of Team OB.
Our Support Office is based in Tolworth, near Chessington, only a 30-minute journey from London Waterloo.
We have hybrid working with a split of 3 days in the office and 2 days home working per week.
More about the role …
An OB Customer Service Advisor will
- Answer customer queries via email, chat and phone confidently and in a timely manner, while maintaining a calm and reassuring tone of voice that gives confidence to both customers and colleagues.
- Support aspects of the customer experience from product queries and store opening hours to delivery, tracking and customer aftercare.
- Provide exceptional customer service and computer admin support.
- Build strong working relationships with internal teams.
- Log and track all customer contacts through our CRM system and update order statuses.
- Be comfortable working towards an individual KPI and with team mates to ensure SLAS are met.
- Be confident with computer systems and quick to learn new ones.
- Collaborate within our CS Team to clarify facts, exchange information and resolve enquiries to provide the best outcome for our customers.
- Be confident handling customer complaints and demonstrate a good understanding of GDPR and Consumer Rights.
- Have an understanding and interest in OB products and embrace brand guidelines.
- Generous seasonal employee discount on OB products
- Free access to our 24 hour employee assistance programme with Optima Health – offering financial, emotional and vocational support
- Free access to our onsite gym
- Cycle to work scheme
- Quarterly free lunch
- Equity, Diversity and Inclusivity Voice network and EDI team
- Mental Health First Aider support
- Education and support through 360L e Learning platform
What we look for
- A good understanding of customer service technology, including CRM systems, order management systems, finance platforms, social media, courier dashboards and AI tools.
Previous experience within customer service & strong computer skills are essential for this role.
- A passion for Oliver Bonas as a brand and for delivering excellent customer service.
- The ability to multitask and prioritise a variety of queries across different channels e. g. phone, email, live chat. Being organised is key!
- Self-motivation, driven by targets and teamwork. Strong written and verbal communication skills.
- A quick thinker with a positive, flexible and can-do approach, able to perform well in a fast-paced environment.
- Someone curious about AI and an openness to using new tools and technology.
- Calm, patient and helpful by nature with great energy and enthusiasm.
- Adaptable to change and willing to embrace new ideas.
- Solutions-focused and able to diffuse any challenging conversations with customers.
- You will need a private, quiet space when working from home so you can support our customers effectively.
- Evidence of a strong Wi‑Fi connection, you will need to provide a speed test result.
- Proud member of the Disability Confident employer scheme
- Company: Oliver
- Bonas
Location: Support Office Chessington, KT9 1TQ Job type: Temporary Posting date: 26 Aug 2026 Closing date: 24 Sept 2026
Summary
We are looking for Customer Service Advisors to join Team OB working on a 3-month fixed term contract starting from 5th October 2026.
- Shift pattern - 4 days a week either Sunday - Wednesday or Wednesday - Saturday.
- Must be available at weekends.
- Hybrid role – 2 days working from our office & 2 days working from home each week
- Computer equipment provided. Requirement - Fibre broadband connection for working from home days.
Overview
As a Customer Service Advisor at OB, you will join the team on a 3 month fixed term contract, helping to spread some seasonal joy.
You will deliver a great customer experience and be the first on hand to answer and listen to any questions, queries, compliments or concerns.
Our customers are at the heart of Oliver Bonas so you will support and communicate effectively by following our customer service procedures and guidelines, providing exceptional service and owning any queries from beginning to end.
Maintaining excellence as well as creating seasonal magic is what makes our Customer Service Team tick during our busiest season, so come and join us and be part of Team OB.
Our Support Office is based in Tolworth, near Chessington, only a 30-minute journey from London Waterloo.
We have hybrid working with a split of 3 days in the office and 2 days home working per week.
More about the role …
An OB Customer Service Advisor will
- Answer customer queries via email, chat and phone confidently and in a timely manner, while maintaining a calm and reassuring tone of voice that gives confidence to both customers and colleagues.
- Support aspects of the customer experience from product queries and store opening hours to delivery, tracking and customer aftercare.
- Provide exceptional customer service and computer admin support.
- Build strong working relationships with internal teams.
- Log and track all customer contacts through our CRM system and update order statuses.
- Be comfortable working towards an individual KPI and with team mates to ensure SLAS are met.
- Be confident with computer systems and quick to learn new ones.
- Collaborate within our CS Team to clarify facts, exchange information and resolve enquiries to provide the best outcome for our customers.
- Be confident handling customer complaints and demonstrate a good understanding of GDPR and Consumer Rights.
- Have an understanding and interest in OB products and embrace brand guidelines.
Bonas Benefits
- Generous seasonal employee discount on OB products
- Free access to our 24 hour employee assistance programme with Optima Health – offering financial, emotional and vocational support
- Free access to our onsite gym
- Cycle to work scheme
- Quarterly free lunch
- Equity, Diversity and Inclusivity Voice network and EDI team
- Mental Health First Aider support
- Education and support through 360L e Learning platform
What we look for
- A good understanding of customer service technology, including CRM systems, order management systems, finance platforms, social media, courier dashboards and AI tools.
Previous experience within customer service & strong computer skills are essential for this role.
- A passion for Oliver Bonas as a brand and for delivering excellent customer service.
- The ability to multitask and prioritise a variety of queries across different channels e. g. phone, email, live chat. Being organised is key!
- Self-motivation, driven by targets and teamwork. Strong written and verbal communication skills.
- A quick thinker with a positive, flexible and can-do approach, able to perform well in a fast-paced environment.
- Someone curious about AI and an openness to using new tools and technology.
- Calm, patient and helpful by nature with great energy and enthusiasm.
- Adaptable to change and willing to embrace new ideas.
- Solutions-focused and able to diffuse any challenging conversations with customers.
- You will need a private, quiet space when working from home so you can support our customers effectively.
- Evidence of a strong Wi‑Fi connection, you will need to provide a speed test result.
- Proud member of the Disability Confident employer scheme
About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.
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Customer Service Advisor (Part Time, 3 month fixed term contract) in London employer: Allscreens Nationwide Ltd
Allscreens Nationwide Ltd is an exceptional employer, offering a supportive and inclusive work culture that prioritises the wellbeing of both employees and the individuals they serve. With a strong focus on professional development, team leaders are encouraged to grow their skills in a dynamic environment while making a meaningful impact in the lives of adults with learning disabilities. Located in Leicester, the company provides a unique opportunity to be part of a dedicated team committed to delivering high-quality, person-centred care.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (Part Time, 3 month fixed term contract) in London
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Allscreens Nationwide Ltd.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Allscreens Nationwide Ltd. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Advisor (Part Time, 3 month fixed term contract) in London
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Allscreens Nationwide Ltd.
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Allscreens Nationwide Ltd's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Allscreens Nationwide Ltd offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
