At a Glance
- Tasks: Manage customer enquiries and ensure a seamless home-buying journey.
- Company: Join a leading residential developer with a high-performing customer care team.
- Benefits: Competitive benefits, career development, and a supportive work environment.
- Other info: Office-based role with Monday to Friday hours and genuine career progression.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Experience in customer service or administration, ideally in property or construction.
The predicted salary is between 27000 - 33000 £ per year.
Fawkes & Reece are working with a leading residential developer to recruit a Customer Care Administrator.
This is an excellent opportunity to join a high-performing customer care team, leading the customer journey from exchange of contracts through to completion, handover, and aftercare while delivering an exceptional customer experience.
Working closely with internal departments including Sales, Construction, Property Management, Concierge, and Aftercare, you will play a key role in ensuring customers receive a seamless, professional service throughout their home-buying journey.
Key Responsibilities
- Manage customer enquiries and provide a professional, responsive service.
- Log and coordinate defects, repairs and aftercare requests through to completion.
- Liaise with customers, contractors and internal teams to resolve issues efficiently.
- Arrange inspections and appointments and keep customers updated.
- Complete accurate data entry and maintain customer records using Salesforce and Excel.
- Assist with complaints and escalations where required.
- Support the wider Customer Care team to deliver an excellent customer experience.
What We're Looking For
- Previous experience in customer service or administration, ideally within property or construction.
- Experience using Salesforce and Excel.
- Strong attention to detail and accurate data entry skills.
- Excellent communication and organisational skills.
- Confident liaising with customers, contractors and internal teams.
- Ability to manage multiple tasks and prioritise effectively.
- Professional, friendly and solutions-focused approach.
- Experience handling customer complaints or aftercare queries is desirable.
- What's on Offer
- Monday-Friday, 9:00am-5:00pm
- Office-based (5 days per week)
- Competitive benefits package and career development opportunities.
- Opportunity to join a leading residential developer with a supportive team, excellent working environment, and genuine career progression.
- #J-18808-Ljbffr
Customer Care Administrator in London employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Administrator in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Allscreens Nationwide Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Allscreens Nationwide Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care Administrator in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Allscreens Nationwide Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Allscreens Nationwide Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Allscreens Nationwide Ltd!
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
