At a Glance
- Tasks: Support clients, manage contracts, and drive engineering teams to meet service levels.
- Company: Leading maintenance service provider with a strong reputation.
- Benefits: Competitive salary, career progression, and a vibrant office culture.
- Other info: Full-time role with opportunities for growth and innovation.
- Why this job: Join a dynamic team and make a real impact in a well-known company.
- Qualifications: Experience in administration and strong communication skills.
The predicted salary is between 38000 - 38000 £ per year.
CBW are currently recruiting for an experienced Contract Support looking to take on the next challenge in their career. One of our key clients is looking for a hardworking, ambitious individual to join the team and grow within the company. If you are looking for progression and a new challenge within a well-known company in the industry this is your chance to apply!
Working hours: 08:00am - 17:00pm - Monday - Friday (Full time in the office)
Key duties and responsibilities:
- Providing support to the client and answering calls and emails in a professional and timely manner
- Determining the nature and priority of faults based on information provided by the client
- Financial Administration - Invoicing and Budget Reports
- Dealing with various contracts
- Liaising and Scheduling Engineers
- Dealing with Subcontractors and closely with site teams and head office, ensuring accurate processing of quotations and purchase orders
- Managing the supply chain and driving them to attend within required SLA’s
- WIP and Budget Management
- Driving the engineering team to attend to all callouts within required SLA’s
- Obtaining a comprehensive understanding of the scope of the contract and ensuring that all work is carried out in accordance with the contract scope
- Raising and assigning work orders to relevant resources
- Actively identifying and implementing innovation across the contract to enhance performance and continue to meet client expectations
- Promoting and maintaining office culture throughout teams
- Monitoring calls received from the customer through to call completion and updating records
- Allocation of internal engineers to call outs and maintenance visits
- Ensuring QHSE documentation is maintained and readily available using company systems
- Managing system as a key user on site including PPM records, reactives and reporting
- Maintaining people records such as new starters, leavers, general staff changes, contact details, etc.
- Effective communication with all levels of internal teams and external customers
- Familiar with daily operations and the specific scope of the contract
- Undertaking any other duties as requested by the Contract Manager, Lead Contract Support, or Finance & Contract Support Manager
Contract Support Administrator in London employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
