Challenge Events Assistant in London

We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do.

You will receive:

• Competitive salary and pension scheme
• 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years
• Cycle to work scheme
• Electric Vehicle Scheme (subject to terms)
• Health and Wellbeing portal – access to financial, health and wellbeing support and an Employee Assistance Programme
• Discounts – you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping

This is a fantastic opportunity to join a team of over 1,100 employees and over 20,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning. As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future. St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid.

Job Summary

Are you highly organised, passionate about delivering exceptional supporter experiences, and excited by the opportunity to be part of one of the UK's most iconic fundraising events? We're looking for a Challenge Events Assistant to join our Fundraising team on an 8-month fixed-term contract, supporting the planning and delivery of our 2027 London Marathon campaign. This is an exciting opportunity to play a vital role behind the scenes, helping ensure that hundreds of our incredible runners receive outstanding support throughout their fundraising journey.

Working as part of the Challenge Events Team, you'll provide essential administrative and operational support, from managing supporter communications and maintaining accurate records to coordinating event materials and assisting with logistics. You'll also be part of the action at the 2027 London Marathon, supporting event delivery on 24 and 25 April 2027 and helping create an unforgettable experience for our runners, volunteers and supporters.

About You

You'll be an organised and proactive administrator who enjoys working in a fast-paced, customer-focused environment. With excellent communication and interpersonal skills, you'll be confident building relationships with supporters, volunteers and colleagues, providing exceptional service at every stage of the fundraising journey. You'll have strong attention to detail, be comfortable managing multiple priorities, and be able to work independently while contributing positively to a collaborative team. You'll be confident using Microsoft Office and customer relationship management (CRM) systems to maintain accurate records and support efficient processes. Above all, you'll be enthusiastic, adaptable and willing to go the extra mile, including travelling and working occasional evenings or weekends to support events such as the 2027 London Marathon.

If you share our HEART values of Humanity, Excellence, Accountability, Responsiveness and Teamwork, and want to play a part in delivering unforgettable fundraising experiences, we'd love to hear from you.

About the Role

• Be the first point of contact for our London Marathon participants, providing excellent support throughout their fundraising journey and helping them achieve their goals.
• Coordinate the administration behind one of our flagship fundraising events, maintaining accurate records and updating our fundraising CRM (Mission).
• Manage the fulfilment of fundraising materials and merchandise, ensuring runners receive everything they need before event day.
• Support the planning and delivery of the 2027 London Marathon, including providing on-the-day assistance at the event and other key challenge events.
• Work closely with colleagues across the Fundraising team to track donations, coordinate meetings and ensure supporter information is recorded accurately.
• Help deliver an outstanding supporter experience by responding to enquiries via phone, email and post, while contributing to the success of St John Ambulance's challenge events.

St John Ambulance are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve. At St John, everyone is valued and supported to thrive, we have seven networks including The Armed Forces Network, The Disability & Accessibility Network, The Family & Carers Network, The Heritage & Ethnicity Equity Network, LGBTQIA + Equity, The Multifaith Network & The Women’s Network. We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equality, diversity and inclusion. St John Ambulance is proud to be a signatory of the Armed Forces Covenant. We are committed to supporting current and former members of the Armed Forces, reservists, veterans, cadet force adult volunteers, and military families, ensuring they are treated fairly and are not disadvantaged in their recruitment or employment with us.