At a Glance
- Tasks: Lead a £100m portfolio in Financial Services, driving growth and operational excellence.
- Company: Join ISS, a world-leading workplace and facility management company.
- Benefits: Exciting career opportunities with a focus on people and inclusivity.
- Other info: Be part of a diverse team committed to corporate responsibility and community support.
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: Proven experience in managing complex portfolios and strong financial acumen required.
The predicted salary is between 85500 - 104500 £ per year.
We are seeking a Business Unit Operations Director - Financial Services to lead a significant portfolio of Financial Services client accounts within the UK&I Financial Services segment. This senior leadership role carries full P&L responsibility for a portfolio of approximately £100m and is accountable for portfolio performance, client retention, commercial growth, operational excellence, and the leadership of account teams.
Reporting to the Segment Director - Financial Services, you will play a key role in delivering the future Financial Services operating model, bringing together the client, wider Financial Services and Livv into one integrated segment. You will work closely with Key Account Directors, Key Account Managers, Portfolio Management, Commercial, Finance, People & Culture, HSEQ, Business Analysis/WFM and wider UK&I functions to drive growth, performance and transformation.
Key Responsibilities
- Take full ownership of portfolio financial performance, including P&L accountability, budget delivery, margin improvement, risk management and governance.
- Develop and execute a 1-3 year business unit strategy aligned to Financial Services and UK&I objectives.
- Drive portfolio growth through client retention, account expansion, pipeline development and commercially disciplined service delivery.
- Lead commercial transformation initiatives focused on margin improvement, value-added services, cost control and revenue quality.
- Build and maintain senior client relationships, providing executive-level engagement and strategic account leadership.
- Ensure consistent operational excellence across mobilisation, transition, transformation, compliance, service delivery and continuous improvement activities.
- Use data, workforce planning and performance insights to improve productivity, forecasting accuracy, labour efficiency and business decision-making.
- Lead, coach and develop high-performing teams, building talent pipelines, succession plans and a strong people-first culture.
Professional and Personal Competencies/Qualifications
- Proven experience leading complex, high-value account portfolios across multiple sites and stakeholder groups.
- Strong commercial and financial management capability, including budgeting, forecasting, contract governance and margin improvement.
- Experience within facilities management, workplace services, business services, outsourcing, property services or a related operational environment.
- Strong understanding of key account management, client retention, contract change management, service improvement and portfolio growth.
- Confidence engaging with senior client stakeholders and executive-level decision-makers.
- Ability to lead through ambiguity, manage complex portfolios and make effective decisions in a fast-paced environment.
- Experience developing senior operational leaders, with a strong track record in coaching, succession planning and team development.
- Strong collaboration skills with the ability to work effectively across Commercial, Finance, People & Culture, HSEQ, Operations Performance, Projects and support functions.
- Data-driven approach, using insight to influence strategy, operational performance and commercial outcomes.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Business Unit Operations Director in London employer: Allscreens Nationwide Ltd
At ISS, we pride ourselves on being a world-leading workplace and facility management company that places people at the heart of everything we do. Our London office offers a vibrant work culture where diversity and inclusivity are celebrated, providing employees with ample opportunities for professional growth and development. With a strong commitment to corporate responsibility and a focus on operational excellence, we empower our teams to make a meaningful impact while enjoying a rewarding career in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Business Unit Operations Director in London
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Business Unit Operations Director at Allscreens Nationwide Ltd!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Allscreens Nationwide Ltd or be willing to refer you for that Business Unit Operations Director position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Allscreens Nationwide Ltd who’s on the lookout for their next Business Unit Operations Director star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Business Unit Operations Director role at Allscreens Nationwide Ltd!
We think you need these skills to ace Business Unit Operations Director in London
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Allscreens Nationwide Ltd. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Allscreens Nationwide Ltd. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
