Business Analysis & Change Management Lead
Company:
Company: The Association of Accounting Technicians (AAT)
We're Hiring: Business Analysis & Change Management Lead
We're looking for an experienced and people-focused Business Analysis & Change Management Lead who is passionate about delivering meaningful organisational change and improving how people, processes, and technology work together.
You'll thrive in a collaborative environment, enjoy solving complex business challenges, and take pride in ensuring change initiatives are clearly defined, user-centred, and successfully adopted across the organisation.
As part of our Technology team, you'll play a pivotal role in shaping and delivering AAT's transformation agenda by leading our business analysis and change management capability, supporting projects, programmes, and continuous improvement initiatives.
What will you be doing?
As our Business Analysis & Change Management Lead, you'll work closely with business leaders, delivery teams, the PMO, and external partners to translate organisational needs into clear requirements, assess impacts, and enable sustainable change.
You'll lead both hands-on business analysis activities and change management approaches, ensuring solutions are practical, usable, and deliver lasting value for our colleagues and customers.
Major objectives
Lead the definition and documentation of business requirements, user needs, and process changes across strategic initiatives
Ensure requirements are clear, prioritised, traceable, and aligned to organisational objectives
Apply business analysis techniques including process mapping, user journeys, and impact assessments to support effective solution design
Act as the senior business analyst on complex and high-impact projects
Lead change management activities, ensuring impacts on people, processes, and ways of working are understood and addressed
Develop and deliver change plans covering communications, engagement, training, readiness, and adoption activities
Support leaders and managers to successfully embed change and reinforce new ways of working
Facilitate workshops, interviews, and stakeholder engagement sessions across the organisation
Act as a trusted interface between business stakeholders, Technology teams, delivery partners, and suppliers
Provide leadership, coaching, and quality assurance for business analysis and change activities
Establish and maintain standards, templates, and best practice for business analysis and change management
Work closely with the PMO to support governance, decision-making, and successful delivery outcomes
Identify and manage risks relating to scope, business readiness, and change adoption
The Association of Accounting Technicians (AAT)
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