Administration Team Leader in London

• People Management
• Provide daily leadership and management to a team of Administrative Coordinators, addressing informal disciplinary matters, managing performance, and overseeing sickness management.
• Assign tasks within the team, considering departmental priorities, and delegate responsibilities appropriately.
• Ensure the department is adequately staffed through effective rota management and strategic leave planning.
• Conduct annual appraisals, support staff development, and facilitate work-based training for team members.
• Lead the induction and continuous development of administrative staff, identifying and addressing training needs.
• Play a key role in the recruitment and selection process, including shortlisting, assessments, and interviews.
• Foster effective communication within the team by sharing information regularly and providing ongoing feedback.
• Welcome and integrate new team members, ensuring they are equipped with the necessary tools and training.
• Provide cross-coverage for other administrative roles within the stroke services as required.
• Communication and Patient Liaison
• Ensure clear, effective, and appropriate communication within the department, particularly with the multi-disciplinary team.
• Ensure patients and visitors are treated with kindness, respect, and dignity at all times.
• Promptly address patient and visitor inquiries, using expertise and judgment to resolve more complex issues.
• Handle patient complaints professionally and courteously, ensuring they are resolved quickly and effectively.
• Operational Management
• Maintain and enhance operational processes to ensure the efficient functioning of stroke services.
• Ensure that clinic rooms are fully prepared and available, with all necessary documentation and IT systems in place.
• Manage same-day clinic cancellations and rebook patients promptly to avoid breaches of regulatory targets.
• Attend MDT meetings or clinic pre-meetings to proactively identify and assist with administrative tasks.
• Oversee the accuracy and availability of clinic documentation and supplies.
• Proactively address capacity challenges and efficiently resolve complex operational queries.
• Access and Systems Management
• Support the team in effectively using relevant systems, including SSNAP, ensuring accurate entry of patient information.
• Ensure adherence to the Trusts Elective Access Policy and RTT (Referral to Treatment) targets, while also complying with SSNAP data requirements and deadlines.
• Ensure all patients are reconciled at the end of the clinic, including proactively gathering outcomes from clinicians and updating SSNAP records as needed.
• Resolve booking issues promptly and ensure satisfactory resolutions for patients, including addressing any issues related to SSNAP data submissions.
• Service Development and Improvement
• Identify trends and take appropriate action to address emerging issues.
• Gather and present data on service performance, identifying areas of underperformance and suggesting improvement strategies.
• Actively participate in service improvement initiatives, keeping the clinical and management teams informed of progress.

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UCLH recognises the benefits of flexible working for staff To find out more, visit: Flexible working.

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