Systems Co-ordinator - Domestics | Liverpool University Hospitals NHS Foundation Trust

At LUHFT everything we do works towards our mission of supporting our patients, staff and our local communities to lead happier, healthier, fairer lives. Our Domestic Team go the extra mile to make a safe and clean environment for our patients, visitors, and staff. We are looking for a Systems Administrator to join the Domestic Team, to work in an exciting, dynamic, and fast-paced environment.

You will be professional, hard working and efficient, have an excellent customer service and telephone manner and be willing to use your initiative and work independently. Have you got a 'can do' attitude and willing to go above and beyond to make a difference? If so, this role offers just that.

In this role, you will be responsible for the advice, support and guidance on all Health Roster queries and associated administrative matters, acting as the principal contact point in a large Domestic Department. You will provide an effective service to the Department with eRostering, Employee Online, and other associated Allocate Systems. You will respond to telephone, e-mail and written communications, ensuring timely and accurate completion of changes and requests relating to Health Roster; setting up new users, resolving issues and advising staff.

The post holder will be critical in aligning ESR and eRostering data, resolving issues, maintaining processes and procedures and producing system reports. You will need to be adaptable, flexible, and looking for a challenging but rewarding role. You will need to have good attention to detail, be good at problem solving, and able to use your initiative to make decisions.

The post holder will be responsible for supporting administration of internal quality systems and processes in order to support the senior Domestic Team in the arrangements for information, including data input/cleansing, analysis, presentation and report writing. Produce reports ensuring data uploads are completed, and escalating to the service manager when appropriate, and ensure relevant spreadsheets are kept up to date.

To act as a central hub for receiving, processing and distributing programme and project information and documents, maintaining a database as required. Set up and maintain a configuration library to identify, record and track all documentation associated with a programme or project, maintaining version control. Undertake word processing.

To support the production and tracking of project plans and associated reports in-line with internal project governance standards (PRINCE2). Maintain and provide a quality control function for programme management. Be involved in the development of standards to support the successful delivery of programmes and projects.

Be responsible for coordinating the preparation of agendas and papers for meetings as well as the production of minutes. Book venues and arrange meetings, seminars, training, travel and accommodation for team staff, as well as providing support with the preparation and running of events and workshops.

Make and receive calls, acting as the first point of contact on behalf of programme/project or other supported functions staff. The post holder must be able to field calls and provide information where appropriate. Monitor and sort incoming/outgoing correspondence for action (both electronic and written) and reply through verbal/written communication and email when required. Where the intended recipient is absent, reallocate correspondence appropriately.

Participate in the production of written procedures and protocols for within Programme and project management support and administration and inform staff of such procedures and protocols. To provide a quality assurance role in respect of documentation and programme and project standards used. Support the project teams and staff with the management of risks, issues and benefits. In particular develop and maintain up to date associated registers, ensuring that the owners are aware of when escalation is required.

To liaise with external agencies and suppliers, as required on behalf of the project office and project staff. This will include the processing and sharing of information relating to particular projects. To manage the department's payroll system (roster and bank payroll).