Neighbourhood Housing OfficerSouth Liverpool Patch | 2-Month Fixed Term Contract£18 - 23 per hour | Weekly Pay37 Hours per Week with 1 Day per Week in Liverpool City Centre Office | Home-Based & Community-Based Working.
Your new company
Hays are delighted to be partnering with a highly respected and community-focused housing organisation to recruit a Neighbourhood Housing Officer on an initial 2-month fixed term contract, with strong potential for extension through Hays.
This is an excellent opportunity for an experienced housing professional who thrives on building positive relationships, managing a diverse housing portfolio, and making a genuine difference within local communities across South Liverpool.
Your new role
As a Neighbourhood Housing Officer, you will manage a designated housing patch and act as a key contact for residents, delivering a proactive and customer-focused housing management service. You will work closely with tenants, local partners, support agencies and internal teams to ensure neighbourhoods remain safe, sustainable and well-maintained. The role offers a great balance of flexibility, with approximately one day per week based in a modern Liverpool city centre office, alongside home working and regular visits across your neighbourhood patch.
Key Responsibilities
- Managing a portfolio of properties and tenancies across South Liverpool
- Delivering tenancy management services including tenancy audits, starter tenancy reviews and home visits
- Investigating and resolving tenancy breaches, anti-social behaviour and neighbourhood issues
- Managing a caseload of tenancy sustainment and support cases
- Working collaboratively with residents, community groups and partner agencies
- Conducting estate inspections and identifying opportunities for neighbourhood improvements
- Preparing and serving appropriate tenancy notices where required
- Supporting vulnerable residents through early intervention and signposting services
- Maintaining accurate case records and ensuring compliance with relevant legislation and policies
- Driving resident engagement and helping to improve customer satisfaction levels
What Youll need to succeed
- Previous experience within a housing management, neighbourhood officer, tenancy officer or housing officer role
- Knowledge of housing legislation and tenancy management best practice
- Experience managing anti-social behaviour and tenancy breach cases
- Strong communication, negotiation and relationship-building skills
- Ability to work autonomously whilst managing a busy and varied caseload
- Excellent organisational and record-keeping skills
- Confidence working with a range of stakeholders, residents and external agencies
- Full UK driving licence and access to a vehicle would be advantageous
What you'll get in return
- up to 23.54 per hour
- Weekly pay through Hays
- Initial 2-month fixed term contract
- Potential for contract extension
- Liverpool city centre office location
- Opportunity to work for a values-led organisation committed to supporting communities and improving neighbourhoods
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