At a Glance
- Tasks: Join our team as a Clerical Officer, managing patient admissions and providing top-notch customer service.
- Company: Be part of Liverpool University Hospitals NHS Foundation Trust, a leading healthcare provider.
- Benefits: Enjoy a supportive work environment with opportunities for career growth and development.
- Other info: Flexible working environment with potential cross-site cover to enhance your skills.
- Why this job: Make a real difference in patients' lives while gaining valuable experience in the healthcare sector.
- Qualifications: IT literacy and excellent customer service skills are essential; previous health sector experience is a plus.
The predicted salary is between 37035 - 45265 £ per year.
We have an exciting opportunity for a full-time Clerical Officer to join our administration team, here in the Endoscopy Department.
As a clerical officer, your main duty will be working on reception and the admitting and discharging of patients and answering any general queries they may have. Other duties will include:
- Registering new patients on our Patient Administration System (IPM)
- Preparing patient notes
- Answering telephone queries
- Dealing efficiently and professionally with the requests of all service users and patient enquiries
- Providing functional flexibility to meet the demands of the service
Due to the nature of the work, you will be IT literate, able to use most Office software and work unsupervised. Previous experience in the health sector would be an advantage, and excellent customer service, the ability to work as part of a team, and work to tight deadlines is essential. You will be expected to be flexible and support the department as and when the need arises. This could include cross-site cover at our Broadgreen Diagnostic Hub (should the need dictate).
Your responsibilities will include:
- Admitting and discharging all patients for the Endoscopy unit
- Providing the necessary administrative support to ensure that a high-quality service is provided at all times
- Working unsupervised but being available to give advice to junior members of the team
Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital. We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women’s NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.
UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond. For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.
Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women’s Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK’s largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.
For roles at Liverpool Women’s, visit their careers page.
Your specific tasks will include:
- Admitting and discharging of patients on IPM
- Ensuring all necessary patient documentation is prepared in advance of their arrival
- Preparing patient packs to be delivered in advance of appointments
- Liaising with health professionals, wards A/E and GP surgeries as required
- Registering new patients on the hospital system (IPM) PAS and adding to appropriate waiting list
- Responsibility for ensuring all outcomes are recorded on the IPM PAS and patients removed from the waiting list as necessary in accordance with the Trust's access policy
This advert closes on Thursday 27 Aug 2026.
Clerical Officer - Gastroenterology | Liverpool University Hospitals NHS Foundation Trust employer: Allscreens Nationwide Ltd
Allscreens Nationwide Ltd is an exceptional employer, offering a supportive and inclusive work culture that prioritises the wellbeing of both employees and the individuals they serve. With a strong focus on professional development, team leaders are encouraged to grow their skills in a dynamic environment while making a meaningful impact in the lives of adults with learning disabilities. Located in Leicester, the company provides a unique opportunity to be part of a dedicated team committed to delivering high-quality, person-centred care.
StudySmarter Expert Advice🤫
We think this is how you could land Clerical Officer - Gastroenterology | Liverpool University Hospitals NHS Foundation Trust
✨Get Involved with Local Health Initiatives
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Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
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We think you need these skills to ace Clerical Officer - Gastroenterology | Liverpool University Hospitals NHS Foundation Trust
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Allscreens Nationwide Ltd.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Allscreens Nationwide Ltd.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Allscreens Nationwide Ltd. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Allscreens Nationwide Ltd. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Allscreens Nationwide Ltd’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
