At a Glance
- Tasks: Assist patients in accessing healthcare services and provide excellent customer care.
- Company: Join a supportive medical centre focused on patient care.
- Benefits: Flexible hours, competitive pay, and opportunities for personal development.
- Other info: Dynamic team environment with opportunities for growth and learning.
- Why this job: Make a real difference in patients' lives while gaining valuable experience.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 12.68 - 12.68 £ per hour.
JOB TITLE: Care Navigator West Derby Medical Centre REPORTS TO: Leadership team Accountable to : Head of Operations HOURS: Flexible between 7:00 20:00 as per rota SALARY: £12.68 per hour
Job
Summary: Receive, assist, and direct patients in accessing the appropriate service or healthcare professionals in a courteous, efficient, and effective way.
To possess excellent customer care skills and ensure all patients and staff are offered an effective, efficient, and courteous service always Provide general assistance within the whole Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
- Job Responsibilities
- Administration
- To have a thorough knowledge of all Practice procedures and protocols and EMIS clinical system
- To work in accordance of written protocols
- Handling and opening of all mail coming into the surgery
- Scanning all hospital and clinics correspondence into the practice clinical system
- Digital fax and photocopy as requested
- Coding hospital discharge and clinic letters
- Taking action of all necessary hospital discharge letters/clinic letters
- Summarising patient files
- Registering & deducting new and old patients
- Checking NHS mail, OOH and electronic letters for any action needed i. e. e Consultations
- Using Iplato/Accurx to send text messages to patients
- Opening and closing of business premises
- Stocking clinicians rooms with all appropriate equipment
- Cold chaining (checking fridge temperatures are within range and reporting any abnormal readings to practice management)
- Use of PCSE for record movement and queries
- Reception
- Navigating patients to the most appropriate services i. e. identifying emergencies, referring calls to nominated stakeholders .
- Liaising
- Liaising with patients at the reception desk and via telephone and also digitally
- Liaising with all non-practice staff i. e. ICB teams, Care home staff, Health Visitors, District Nurses Community matrons, Coroners office etc.
- Handling patient queries politely and courteously
- Processing repeat prescriptions
- Signing out controlled drug prescriptions
- Taking action of alerts for monitoring bloods/chronic illnesses ensuring patients are up to date
- Meeting QOF / IIF / GP Spec targets, and arranging appropriate appointments and adding correct invite codes
- Processing blood forms when instructed by GP or when checking if patient is overdue for any specific blood tests
- Making general referrals to Treatment room, district nurses etc.
- Creating receiving and completing tasks between clinical and non-clinical staff
- Processing letters to patients
- Identifying emergencies and ensuring all protocols are followed during these emergencies
- Proactively handling minor complaints from patients and referring to the leadership team when required
- Appointments
- Process appointment requests for urgent on the day and future appointments from patients by telephone, in person, via email or e Consultation
- Taking home visit request
- Digital Services Registrations of new patients computer data entry and medical records
- Process patients change of address computer data and medical records (have knowledge of Practice area boundary)
- Process repeat prescription request in accordance with Practice guidelines
- Telephone
- Have working knowledge of telephone system, during and after hours
- Answer the telephone in polite and courteous and professional manner and adhere to practice guidelines at all times
- Handling complaints received from telephone on a courteous , polite manner
- Other Tasks
- Clear rooms after surgeries and ensure they are stocked for the following day
- Ensure building security have thorough knowledge of doors/windows/alarm process
- Any other tasks and duties allocated by the leadership team that are deemed to be necessary
- Problem solving with colleagues in a positive , professional manner
- Team support
- Confidentiality
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters.
They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers.
They may also have access to information relating to the Practice as a business organisation.
All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
- Health & Safety
- Using personal security systems within the workplace according to Practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Reporting potential risks identified
- Equality and Diversity
- Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner that is welcoming, is non-judgmental and respects their circumstances, feelings priorities and rights
- Personal/Professional Development
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
- Quality
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources
- Communication
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognize peoples needs for alternative methods of communication and respond accordingly
- Contribution to the Implementation of Services
- Apply Practice policies, standards and guidance at all times
- Participate in audit where appropriate
- #J-18808-Ljbffr
Care Navigator in Liverpool employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Care Navigator in Liverpool
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Allscreens Nationwide Ltd.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Allscreens Nationwide Ltd.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Allscreens Nationwide Ltd, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Care Navigator in Liverpool
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Allscreens Nationwide Ltd.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Allscreens Nationwide Ltd.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Allscreens Nationwide Ltd. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Allscreens Nationwide Ltd. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Allscreens Nationwide Ltd’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
